Besides offering fast contact with high-level IT consultants and subject matter experts to help Cleveland, Ohio businesses to resolve discrete IT issues or longer-term initiatives, Progent can provide temporary staff augmentation to deal with more generalized services such as desktop help, IT management, and Call Center services. Temporary staffing makes it possible for businesses to deal with anticipated or surprise peaks in the need for IT services, which may be caused by situations like mergers and acquisitions, data center relocation, technology migration, business process changes like work-from-home, disaster recovery, seasonal variations, or regulatory changes. Short-term supplemental staffing can also cover gaps caused by the absence of in-house staff members because of scheduled vacations, health issues, resignation, or other reasons.

Advantages of Progent's Short-Term Staff Augmentation Services
Progent's short-term staff augmentation services give businesses the ability to respond to surges in requirements for IT services without being saddled with the costs and hassle associated with reviewing and hiring appropriate technical help and without the risk of increasing your permanent head count.

Important aspects of Progent's short-term staff augmentation services include:

  • Fast availability of reliable network pros
  • Simple engagement, termination, and re-engagement of services
  • Transparent extension of your in-house IT team
  • Full documentation of all services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
  • Close relationship with a top-level, full-service resource for network expertise
Progent's Shared Help Desk Program
Progent's co-managed Help Desk Call Center service is a specialized on-going staff expansion alternative that enables IT organizations to divide the responsibilities of Help Desk support seamlessly between their full-time network personnel and Progent's nationwide team of technical support specialists. Working as a seamless supplement of your full-time Help Desk, Progent's co-managed Help Desk program is a collaborative service solution powered by the industry's leading group professional services platform for streamlining, service requests, generating tickets, assigning ownership, tracking responses, and generating management reports.

Why Choose Progent?
Progent has 20 years of experience providing remote and on-premises network services for businesses throughout the U.S. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's technology certifications.

Progent's Practice Areas for Cleveland, Ohio Organizations
Progent's nationwide roster of certified consultants and technical experts can provide Cleveland, Ohio companies a wide array of remote technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service providers include:

Contact Progent for Temporary Staffing Services for Cleveland, Ohio Companies
To learn more about Progent's temporary staff augmentation services for Cleveland, Ohio businesses, call 800-993-9400 or visit Contact Progent.