Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. For this reason, ransomware attacks are typically unleashed on weekends and at night, when IT personnel are likely to be slower to become aware of a penetration and are least able to mount a rapid and forceful response. The more lateral movement ransomware can achieve inside a victim's network, the longer it takes to recover core IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the urgent first phase in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware experts can assist organizations in the Chicago area to identify and quarantine infected devices and guard undamaged assets from being compromised.

If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Chicago
Current variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and attack any accessible system restores. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration nearly impossible and basically knocks the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a settlement payment for the decryptors required to unlock scrambled files. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers demand an additional settlement for not posting this information or selling it. Even if you are able to restore your system to a tolerable date in time, exfiltration can be a big issue according to the nature of the stolen data.

The recovery work subsequent to ransomware penetration has several distinct phases, the majority of which can be performed concurrently if the recovery team has a sufficient number of people with the required skill sets.

  • Quarantine: This urgent first step involves arresting the lateral progress of ransomware across your network. The longer a ransomware attack is allowed to run unrestricted, the more complex and more expensive the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery experts. Containment activities include isolating infected endpoints from the rest of network to restrict the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal useful level of functionality with the least delay. This process is typically at the highest level of urgency for the victims of the ransomware attack, who often see it as an existential issue for their company. This project also requires the broadest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and line-of-business applications, network architecture, and safe endpoint access. Progent's recovery team uses state-of-the-art workgroup platforms to coordinate the complex restoration process. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a client's management and IT group to prioritize activity and to put vital resources on line again as fast as possible.
  • Data recovery: The work required to recover files impacted by a ransomware assault depends on the state of the systems, the number of files that are affected, and what recovery techniques are needed. Ransomware assaults can take down critical databases which, if not gracefully closed, might have to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other business-critical applications are powered by Microsoft SQL Server. Some detective work could be needed to locate undamaged data. For example, undamaged OST files may exist on employees' PCs and laptops that were off line at the time of the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to defend against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators.
  • Implementing advanced antivirus/ransomware defense: ProSight ASM utilizes SentinelOne's machine learning technology to offer small and medium-sized businesses the advantages of the identical anti-virus technology used by some of the world's biggest corporations such as Netflix, Visa, and NASDAQ. By delivering real-time malware filtering, identification, mitigation, recovery and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring reduces total cost of ownership, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires close co-operation with the victim and the cyber insurance provider, if any. Services include establishing the kind of ransomware involved in the attack; identifying and making contact with the hacker; testing decryption tool; deciding on a settlement with the victim and the cyber insurance carrier; establishing a settlement and timeline with the hacker; confirming adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency payment to the TA; acquiring, reviewing, and using the decryptor utility; debugging decryption problems; creating a pristine environment; remapping and reconnecting drives to match precisely their pre-attack state; and restoring physical and virtual devices and software services.
  • Forensic analysis: This activity is aimed at learning the ransomware assault's progress throughout the targeted network from beginning to end. This history of the way a ransomware assault progressed through the network helps your IT staff to evaluate the damage and uncovers shortcomings in rules or work habits that should be rectified to prevent future breaches. Forensics entails the review of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for variations. Forensic analysis is typically given a high priority by the cyber insurance carrier. Because forensic analysis can take time, it is vital that other important recovery processes like operational resumption are executed concurrently. Progent maintains a large team of information technology and data security professionals with the skills required to carry out activities for containment, business resumption, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has delivered remote and onsite IT services throughout the United States for more than two decades and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have earned high-level certifications in core technologies such as Cisco infrastructure, VMware, and popular Linux distros. Progent's data security consultants have earned industry-recognized certifications such as CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning application software. This broad array of expertise allows Progent to salvage and consolidate the surviving parts of your information system following a ransomware assault and reconstruct them quickly into a functioning system. Progent has worked with leading cyber insurance providers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting Services in Chicago
For ransomware recovery expertise in the Chicago area, call Progent at 800-462-8800 or go to Contact Progent.


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