Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware attacks are commonly unleashed on weekends and late at night, when IT staff may take longer to become aware of a penetration and are least able to organize a rapid and coordinated defense. The more lateral progress ransomware is able to manage within a victim's system, the longer it will require to restore basic operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to complete the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's online ransomware engineers can help organizations in the Montreal metro area to locate and isolate breached devices and protect clean assets from being compromised.

If your network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Montreal
Current variants of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and invade any accessible system restores and backups. Files synched to the cloud can also be impacted. For a poorly defended network, this can make system recovery almost impossible and effectively throws the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a settlement fee for the decryption tools required to recover scrambled files. Ransomware assaults also attempt to exfiltrate information and hackers demand an extra settlement in exchange for not publishing this information on the dark web. Even if you can restore your network to a tolerable date in time, exfiltration can pose a big problem depending on the nature of the downloaded information.

The restoration process subsequent to ransomware breach has several distinct phases, most of which can proceed in parallel if the recovery workgroup has a sufficient number of people with the necessary experience.

  • Containment: This time-critical first response requires arresting the sideways spread of ransomware within your IT system. The more time a ransomware attack is permitted to go unrestricted, the longer and more expensive the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Quarantine activities include isolating infected endpoints from the rest of network to restrict the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This involves restoring the IT system to a minimal useful level of functionality with the least downtime. This process is usually the highest priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their company. This project also requires the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and mission-critical applications, network architecture, and secure endpoint access management. Progent's recovery team uses advanced collaboration platforms to coordinate the complicated restoration effort. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a customer's management and IT staff to prioritize tasks and to get vital resources on line again as fast as feasible.
  • Data restoration: The effort required to restore data damaged by a ransomware assault depends on the condition of the systems, how many files are affected, and which recovery methods are needed. Ransomware attacks can destroy critical databases which, if not properly closed, might need to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on AD, and many manufacturing and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work could be needed to locate clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and laptops that were not connected during the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to defend against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators.
  • Implementing advanced AV/ransomware defense: ProSight ASM incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the identical AV tools implemented by some of the world's largest corporations including Netflix, Citi, and NASDAQ. By delivering in-line malware blocking, classification, mitigation, restoration and analysis in one integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, simplifies administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for working closely with the victim and the insurance carrier, if any. Services include determining the kind of ransomware involved in the attack; identifying and making contact with the hacker; verifying decryption tool; deciding on a settlement amount with the victim and the cyber insurance carrier; establishing a settlement and timeline with the hacker; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the TA; receiving, learning, and using the decryption tool; debugging failed files; building a clean environment; remapping and connecting drives to match exactly their pre-attack condition; and reprovisioning computers and services.
  • Forensic analysis: This process is aimed at learning the ransomware assault's progress across the targeted network from start to finish. This history of the way a ransomware assault progressed through the network helps your IT staff to evaluate the damage and highlights weaknesses in policies or work habits that need to be rectified to prevent later breaches. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for changes. Forensics is commonly assigned a high priority by the insurance carrier. Since forensics can take time, it is essential that other important recovery processes such as operational resumption are performed in parallel. Progent has an extensive roster of information technology and security experts with the knowledge and experience needed to carry out activities for containment, operational resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has delivered online and onsite network services throughout the U.S. for more than 20 years and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in foundation technologies including Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's data security consultants have earned internationally recognized certifications including CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning application software. This scope of skills gives Progent the ability to identify and integrate the undamaged pieces of your information system following a ransomware attack and rebuild them quickly into a viable network. Progent has worked with top cyber insurance carriers like Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting Services in Montreal
For ransomware recovery consulting services in the Montreal metro area, phone Progent at 800-462-8800 or go to Contact Progent.


© 2002-2026 Progent Corporation. All rights reserved.