Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware assaults are typically launched on weekends and at night, when IT personnel may be slower to recognize a breach and are least able to organize a quick and forceful defense. The more lateral progress ransomware is able to manage within a target's network, the longer it will require to restore core IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to carry out the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineers can assist businesses in the Alexandria metro area to identify and quarantine infected servers and endpoints and guard clean resources from being compromised.

If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Alexandria
Modern variants of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and attack any available backups. Data synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration nearly impossible and effectively sets the datacenter back to the beginning. Threat Actors (TAs), the hackers behind a ransomware assault, demand a settlement fee in exchange for the decryptors needed to recover scrambled files. Ransomware assaults also try to exfiltrate files and TAs require an additional payment for not publishing this information on the dark web. Even if you are able to restore your system to a tolerable point in time, exfiltration can pose a big issue depending on the nature of the stolen data.

The recovery work subsequent to ransomware incursion involves a number of distinct phases, the majority of which can proceed concurrently if the response team has enough people with the necessary experience.

  • Containment: This urgent initial step requires arresting the lateral spread of the attack within your network. The longer a ransomware attack is permitted to run unrestricted, the more complex and more costly the recovery process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Containment activities include isolating affected endpoint devices from the rest of network to minimize the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This covers bringing back the network to a minimal useful level of functionality with the shortest possible delay. This process is typically the top priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This activity also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and line-of-business apps, network architecture, and safe endpoint access management. Progent's recovery experts use advanced collaboration platforms to organize the multi-faceted recovery process. Progent appreciates the importance of working rapidly, continuously, and in unison with a customer's managers and network support staff to prioritize tasks and to put critical services on line again as fast as possible.
  • Data restoration: The work necessary to restore data damaged by a ransomware assault depends on the state of the systems, how many files are affected, and what recovery techniques are required. Ransomware attacks can destroy pivotal databases which, if not properly shut down, may have to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Exchange and SQL Server rely on Active Directory, and many manufacturing and other mission-critical applications are powered by SQL Server. Some detective work may be needed to locate clean data. For instance, non-encrypted OST files may have survived on employees' PCs and laptops that were off line at the time of the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including root users.
  • Implementing modern AV/ransomware defense: Progent's Active Security Monitoring utilizes SentinelOne's machine learning technology to offer small and mid-sized companies the advantages of the identical AV tools used by some of the world's largest enterprises such as Walmart, Citi, and NASDAQ. By delivering in-line malware filtering, classification, containment, recovery and forensics in one integrated platform, Progent's ASM cuts TCO, streamlines administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires close co-operation with the victim and the insurance provider, if there is one. Services include determining the type of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement with the victim and the insurance carrier; negotiating a settlement and schedule with the hacker; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the hacker; receiving, reviewing, and operating the decryption utility; debugging failed files; creating a clean environment; remapping and reconnecting drives to reflect precisely their pre-encryption state; and reprovisioning physical and virtual devices and software services.
  • Forensic analysis: This activity is aimed at learning the ransomware assault's storyline across the network from start to finish. This audit trail of how a ransomware attack progressed within the network assists your IT staff to assess the damage and highlights weaknesses in security policies or work habits that need to be rectified to avoid later break-ins. Forensics involves the review of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, schedulers, and core Windows systems to check for anomalies. Forensics is commonly assigned a high priority by the cyber insurance provider. Since forensics can be time consuming, it is critical that other key recovery processes such as business resumption are pursued concurrently. Progent maintains an extensive team of IT and cybersecurity professionals with the skills needed to carry out the work of containment, business resumption, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has delivered remote and on-premises network services throughout the U.S. for more than 20 years and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes professionals who have been awarded high-level certifications in foundation technologies including Cisco networking, VMware, and major distributions of Linux. Progent's data security consultants have earned industry-recognized certifications including CISA, CISSP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning applications. This broad array of expertise allows Progent to salvage and consolidate the undamaged parts of your IT environment following a ransomware assault and reconstruct them quickly into a viable network. Progent has worked with top cyber insurance providers like Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware Recovery Expertise in Alexandria
For ransomware system recovery expertise in the Alexandria area, phone Progent at 800-462-8800 or see Contact Progent.


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