In addition to offering rapid contact with top-tier network consultants and subject matter experts (SMEs) to help San Jose, California businesses to resolve specific technical issues or strategic projects, Progent offers short-term staff augmentation to deal with more broadly defined assistance such as desktop support, IT management, and Call Center response. Short-term staffing makes it possible for organizations to respond to expected or unplanned increases in demand for IT personnel, which may result from scenarios such as company mergers, data center moves, technology migration, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or regulatory changes. Short-term staffing can also fill gaps resulting from the loss of in-house staff members because of scheduled vacations, health issues, resignation, or other reasons.

Benefits of Progent's Temporary Staff Augmentation Program
Progent's short-term supplemental staffing services offer organizations the ability to react to surges in demand for IT personnel without being saddled with the costs and hassle associated with reviewing and recruiting reliable technical personnel and without the burden of adding to your full-time staff size.

Key aspects of Progent's temporary staff augmentation services include:

  • Rapid access to reliable network pros
  • Easy engagement, cessation, and resumption of services
  • Seamless extension of your in-house network support team
  • Full reporting of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved fast
  • Close working relationship with a top-level, full-service resource for IT support
Progent's Co-managed Center Program
Progent's shared Help Desk service is a specialized flexible staff augmentation option that enables IT organizations to divide the responsibilities of Call Center support transparently between their full-time network staff and Progent's nationwide pool of IT support specialists. Acting as a transparent extension of your in-house Call Center, Progent's shared Help Desk service is a joint service alternative powered by the leading shared professional services platform for managing, service calls, ticketing, assigning ownership, tracking responses, and generating documentation.

Why Choose Progent?
Progent has 20 years of experience providing online and on-premises network expertise for businesses of all sizes throughout the United States. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP, CISA, and GIAC. Find out more details about Progent's certifications.

Progent's Practice Areas for San Jose, California Organizations
Progent's seasoned team of certified consultants and technical experts can deliver San Jose, California organizations a wide range of online technical guidance and debugging services. Practice areas offered under Progent's consulting program for network service firms include:

Contact Progent for Short-Term Staffing Services for San Jose, California Organizations
To learn more about Progent's temporary staffing services for San Jose, California organizations, call 800-993-9400 or visit Contact Progent.