Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware requires time to steal its way through a network. For this reason, ransomware assaults are typically launched on weekends and late at night, when IT personnel may be slower to recognize a penetration and are less able to organize a quick and forceful defense. The more lateral progress ransomware can manage within a target's system, the more time it will require to restore basic operations and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to guide you to carry out the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineers can help businesses in the Akron area to locate and isolate breached servers and endpoints and protect undamaged resources from being compromised.
If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Available in Akron
Current variants of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and invade any accessible backups. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make system restoration almost impossible and basically knocks the IT system back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a settlement payment in exchange for the decryptors needed to recover encrypted data. Ransomware attacks also try to steal (or "exfiltrate") files and hackers demand an additional payment for not publishing this information on the dark web. Even if you can rollback your network to a tolerable date in time, exfiltration can pose a big issue depending on the sensitivity of the stolen information.
The recovery process subsequent to ransomware incursion involves several distinct stages, the majority of which can proceed concurrently if the recovery workgroup has a sufficient number of people with the necessary skill sets.
- Quarantine: This time-critical initial step involves arresting the sideways spread of the attack within your network. The longer a ransomware assault is permitted to go unchecked, the longer and more costly the recovery effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine activities include isolating affected endpoint devices from the rest of network to block the contagion, documenting the IT system, and securing entry points.
- Operational continuity: This involves bringing back the network to a basic acceptable level of capability with the shortest possible downtime. This process is usually at the highest level of urgency for the targets of the ransomware attack, who often see it as a life-or-death issue for their company. This activity also demands the broadest range of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and mission-critical applications, network architecture, and secure remote access. Progent's ransomware recovery experts use state-of-the-art collaboration platforms to organize the complicated recovery effort. Progent understands the urgency of working rapidly, continuously, and in unison with a client's management and network support staff to prioritize tasks and to get critical services on line again as quickly as feasible.
- Data restoration: The work required to recover data damaged by a ransomware assault varies according to the state of the network, the number of files that are affected, and which restore techniques are needed. Ransomware assaults can take down key databases which, if not gracefully closed, might have to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on AD, and many financial and other business-critical applications depend on Microsoft SQL Server. Often some detective work could be needed to locate clean data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on staff desktop computers and notebooks that were not connected at the time of the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including administrators or root users.
- Implementing modern antivirus/ransomware protection: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to offer small and mid-sized businesses the advantages of the identical anti-virus technology deployed by some of the world's largest corporations including Netflix, Visa, and Salesforce. By providing in-line malware filtering, identification, containment, recovery and forensics in a single integrated platform, Progent's Active Security Monitoring cuts TCO, simplifies management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine built into in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the hacker Progent is experienced in negotiating settlements with threat actors. This calls for working closely with the victim and the cyber insurance carrier, if there is one. Activities include determining the kind of ransomware used in the attack; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement amount with the ransomware victim and the insurance provider; negotiating a settlement and timeline with the hacker; checking compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the hacker; receiving, reviewing, and using the decryption utility; debugging failed files; building a pristine environment; mapping and reconnecting datastores to match exactly their pre-attack state; and reprovisioning computers and services.
- Forensic analysis: This process involves uncovering the ransomware assault's storyline across the targeted network from start to finish. This audit trail of how a ransomware assault travelled within the network assists you to assess the damage and highlights gaps in rules or work habits that should be rectified to avoid later breaches. Forensics involves the examination of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for anomalies. Forensic analysis is commonly assigned a high priority by the insurance provider. Because forensic analysis can take time, it is vital that other key activities like operational continuity are executed in parallel. Progent has an extensive team of IT and cybersecurity professionals with the knowledge and experience required to carry out activities for containment, operational continuity, and data recovery without interfering with forensics.
Progent's Background
Progent has delivered remote and on-premises IT services across the United States for more than 20 years and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have earned high-level certifications in foundation technology platforms including Cisco networking, VMware, and popular Linux distros. Progent's data security consultants have earned prestigious certifications including CISA, CISSP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP application software. This breadth of expertise gives Progent the ability to identify and integrate the surviving parts of your IT environment following a ransomware assault and reconstruct them quickly into a viable system. Progent has collaborated with top cyber insurance providers like Chubb to help organizations clean up after ransomware assaults.
Contact Progent for Ransomware System Restoration Expertise in Akron
For ransomware cleanup services in the Akron area, phone Progent at 800-462-8800 or visit Contact Progent.