In addition to offering rapid access to guidance from high-level IT professionals and subject matter experts (SMEs) to assist Allen, Texas businesses with specific technical problems or strategic projects, Progent offers temporary supplemental staffing to deal with more broadly defined services like desktop support, IT management, and Call Center response. On-demand staffing makes it possible for organizations to respond to expected or surprise surges in the need for network services, which may result from scenarios like company mergers, site moves, technology migration, business process changes like telecommuting, disaster response, seasonal variations, or regulatory changes. Temporary IT staff augmentation can also fill voids resulting from the absence of full-time staff members because of vacations, health issues, resignation, or other reasons.

Benefits of Progent's Temporary Staff Augmentation Services
Progent's temporary staff augmentation services give organizations the ability to respond to increases in requirements for network personnel without being saddled with the expense and delays that come with reviewing and hiring reliable IT help and without the risk of adding to your in-house staff size.

Key aspects of Progent's short-term supplemental staffing services include:

  • Fast availability of seasoned IT professionals
  • Simple initiation, termination, and re-engagement of services
  • Seamless extension of your in-house IT staff
  • Comprehensive documentation of all services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved promptly
  • Close relationship with a world-class, full-spectrum resource for network support
Progent's Shared Center Program
Progent's co-managed Call Center service is a specialized flexible staff augmentation option that allows IT groups to share the responsibilities of Help Desk Call Center support transparently between their internal network staff and Progent's extensive team of technical support experts. Working as a seamless supplement of your full-time Call Center, Progent's shared Help Desk program is a joint service alternative based on by the leading shared professional services tool for managing, service requests, generating tickets, assigning responsibility, monitoring progress, and generating documentation.

Why Choose Progent?
Progent has two decades of experience providing remote and on-premises network expertise for businesses throughout the U.S. Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's certifications.

Progent's Areas of Expertise for Allen, Texas Businesses
Progent's nationwide team of certified engineers offers Allen, Texas companies a broad array of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service providers include:

Contact Progent for Short-Term IT Staffing for Allen, Texas Businesses
To find out more about Progent's short-term supplemental staffing services for Allen, Texas companies, call 800-993-9400 or visit Contact Progent.