For small company network systems located anywhere in the state of Illinois, Progent's Microsoft qualified technical team members can provide remote phone support and troubleshooting to repair your computer network issues fast and cost effectively. Progent has acquired enterprise-class expertise, advanced software utilities, and support knowledge bases to diagnose and fix computer network problems while avoiding the cost and delays associated with in-person technical service calls. If your Illinois business is located beyond the larger urban areas such as Chicago, Aurora, Rockford, or Naperville, your local network systems support options may be limited in skills, or not available during a crisis. This results in a office network that is unusable or causing productivity loss due to technical issues persisting for too long. Progent's staff of field proven network engineers average more than ten years of real-world computer industry experience, in the trenches of network systems support, performing a large variety of technical projects for a broad range of customers. This means you get not only the technical know how needed for the task, but a consultant with proven methods for applying that expertise to provide excellent network solutions.

SQL Server 2017 Migration Consulting Expertise
Progent's Microsoft-certified SQL Server 2017 consultants can help you to evaluate the business benefits of upgrading to SQL Server 2017 and can help your organization to plan and carry out an efficient migration of your databases and applications to any network model including on-premises, cloud-based, or hybrid. Progent's SQL Server experts can provide remote or onsite support services ranging from as-needed architecture review or troubleshooting to end-to-end project management and co-management to make sure your SQL Server 2017 project is successfully completed on schedule and on budget. In addition, Progent's SQL Server 2019 integration experts can help you to upgrade efficiently from SQL Server 2017 to a more modern release of SQL Server. For more information, see SQL Server 2017 integration expertise.

Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from legacy VoIP products to the newest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Unified CM, previously named CallManager, or with Cisco Unified CM Express to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager apps like Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's consultants can provide expertise with all aspects of Cisco IP Phone integration including designing dial plans, resolving QoS, configuring SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE VoIP networking support, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering along with synchronous replication to provide rapid, zero data loss disaster recovery (DR) between sites located up to 185 miles away from one another. Progent can provide the skills of a certified NetApp MetroCluster consultant who can assist your business to design, configure, manage, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that aligns with your technical requirements and IT budget. Progent can make sure you follow best practices for configuring your MetroCluster environment by providing guidance with procedures like assigning disk pools, arranging aggregate and plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker mechanism, designing a configuration replication network between your storage clusters, and verifying your disaster recovery solution to verify adherence with information assurance standards and regulatory mandates.

ProSight Data Protection Services ECHO Managed Cloud Backup
ProSight Data Protection Services ECHO from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS ECHO automates your backup activities and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-premises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Find out about Progent's entire ProSight family of low-cost outsourced network management services for small businesses.

Hybrid Cloud Solutions Planning and Integration
Progent's hybrid cloud solutions consultants can provide advanced online consulting support to help businesses of all sizes to connect their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective hybrid ecosystems that can include Windows and Linux operating systems and apps in hybrid network models that combine physical resources as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud migration services that include Microsoft 365 integration solutions with on-premises Exchange deployments and Azure enterprise hybrid cloud planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging.

At-home Workforce Integration Services
Progent has 20 years of experience assisting small and medium-size companies to design, deploy, tune, manage, and troubleshoot computer networks that support a remote workforce. For information about Progent's support services for a remote workforce, refer to teleworkers solutions.

Expertise for Configuring Multiple Public Clouds
Progent can assist your IT team to design and administer networks that incorporate services from a mix of public clouds. Progent can provide a variety of cloud support services that include Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming, and Google Cloud Platform (GCP) administration. For details, visit Progent's experts in integrating and managing multiple clouds.

Integration Expertise for Microsoft 365 Applications and Services
Microsoft 365, formerly called Office 365, is Microsoft's extensive family of productivity programs and cloud-hosted services available on a monthly or annual subscription basis. Microsoft 365 programs and cloud-based services are offered in a variety of product bundles targeted at customers from students and home offices to enterprises. Progent can provide fast and easy remote access to specialists with expertise in Microsoft, macOS, Apple iOS, and Android platforms. Progent can help you to evaluate the wealth of subscription options available with Microsoft 365 and integrate your information network with Microsoft 365 so you derive maximum business value. Progent's Microsoft 365 integration consultants offer expertise with multi-platform environments that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist your business to build and manage hybrid networks that seamlessly integrate on-premises and cloud-based products and services.

Apple iPhone and iPad Integration
Progent's iPhone and iPad integration consultants offer cost-effective remote assistance to assist you to plan, deploy, and fix any aspect of your iPhone and Windows integration efforts and is available for short-term tasks to help you get past specific technical roadblocks or long-term engagements to help you finish large-scale initiatives on time and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid networks and can help you build or support a resilient, secure and efficient infrastructure that aligns with your mode of computing. Progent also offers remote and on-premises training to help manage and use your iPhones and iPads in a secure, team-oriented environment that optimizes the strategic value of your IT network.

Windows Server 2012 R2 Migration and Support
Progent's certified Windows Server 2012 consulting experts can assist you to manage your Windows Server 2012 system or migrate from Windows Server 2012 R2 to a modern version of Microsoft Windows Server. If you want to move to Windows Server 2019 or Windows Server 2022, Progent can help you to create pilot systems and migration strategies; optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters; educate your IT management, staff; create a corporate-wide security plan; automate IT administration; assist with creating applications; and generate and validate a DR/BC plan.

Google Cloud Platform Integration Expertise
Progent's Google Cloud Platform integration consultants offer affordable online and onsite consulting to help companies of any size to move any portion of their core network resources to Google Cloud Platform (GCP). This can reduce management hassle and equipment costs and enable access to Google's state-of-the-art machine learning technology. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, system design, testing, configuration, administration, performance tuning, software license management, backup/restore solutions, and security strategies.

Azure cloud Integration Consulting Services
Progent's Azure integration experts can assist you with every aspect of Azure cloud migration such as requirements analysis, prerequisites assessment, system design, pre-production testing, deployment, centralized administration, performance optimization, license controls, disaster recovery strategies, security policy enforcement, and compliance assessment. Progent can help your IT staff to configure and debug firewalls and VPN connections so your users can safely access to Azure resources, and Progent's Microsoft-certified consultants can help you set up key Microsoft technologies to run in Azure including Microsoft Windows Server, Exchange Server, SQL and Skype for Business. Progent can also help your organization to set up a hybrid ecosystem that seamlessly integrates physical datacenters with Azure-based services.

Responsiveness of Progent's TRC for Online Support
Progent's Technical Response Center (TRC) is committed to delivering the best level of remote network support offered anywhere for both urgent and standard problems. For emergency problems that affect multiple users, key individuals, or a mission-critical application, the Technical Response Center is set up to respond in one hour or less. For standard issues, the TRC is committed to respond within two hours. Regardless of criticality, your ticket will be generated quickly and accurately, You will be sent a confirmation from the trouble ticket system, and the TRC will check with you on each corrected issue to verify you are satisfied with the resolution and ready to close the ticket. Learn more details concerning Progent's TRC Customer Commitment.

64-bit Processing Migration Support Services
Progent?s 64-bit upgrade support specialists can assist your organization to update your application servers and workstations efficiently from 32 to 64 bits. Progent can assist you to understand the risks and advantages of moving to 64-bit computing, design an economical upgrade strategy that reduces business disruptions, and deliver timely remote help to assist you to configure 64-bit software and application programs on your current hardware. Progent's Microsoft-certified engineers can help you to integrate the 64-bit editions of Microsoft platforms like Microsoft Windows Server, SQL Server, Windows 10, and Office Excel.

Microsoft Dynamics GP (Great Plains) Consulting Services
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduced an updated architecture that improves cloud integration, works with popular smart phones and tablets, permits single sign-on with Microsoft Azure Active Directory (now branded Microsoft Entra), and tightens security. Progent's certified Microsoft Dynamics GP 2015 R2 consultants and developers have the depth and breadth of knowledge and hands-on experience to resolve the critical IT and business challenges associated with managing Microsoft Dynamics GP 2015 R2 and can help you to design and execute an efficient upgrade to the current version of Microsoft Dynamics GP that will optimize the return on your investment in this mission-critical platform.

Expert Wireless Engineering and Support Services
Progent's wireless solutions consultants have broad expertise in the implementation and maintenance of wireless information technology and can help your IT team to design, deploy, administer and repair wireless solutions that are secure, resilient, scalable, easy to manage and operate, ready to handle your critical workloads, and seamlessly incorporated into hybrid cloud networks. Remote and onsite Consulting services available from Progent span a variety of wireless technologies and include smartphone management, Wi-Fi network infrastructure design and deployment, Wi-Fi site surveys, wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

Contact a Progent Computer Consultant
To find out how you can get in touch with a Progent network support expert for online or on-premises assistance, phone 1-800-993-9400 or go to Online Network Support.

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