For small office computer networks located in the state of Illinois, Progent's Microsoft and Cisco certified consultants can deliver remote phone support and remote troubleshooting to repair your network systems troubles fast and affordably. Progent has acquired enterprise-class skills, sophisticated utilities, and support knowledge bases to troubleshoot and repair computer network problems without the cost and time delays associated with in-person technical service dispatches. If your Illinois organization is located outside of the larger urban areas such as Chicago, Aurora, Rockford, or Naperville, your local computer network support options may be limited in technical capability, or not available during urgent situations. This can result in a network environment that is unusable or causing wasted time due to technical issues going unresolved for too long. Progent's group of network professionals average more than ten years of real-world IT industry experience, in the trenches of network support, performing a broad variety of technical projects for a broad range of customers. This means you get not only the technical expertise needed for the job, but an expert with field proven methods for applying that expertise to deliver affordable network solutions.

Microsoft Exchange 2016 Upgrade Support
Progent's certified Microsoft Exchange 2016 consultants can assist you in any and all phases of your upgrade to Exchange Server 2016 such as planning high availability infrastructure for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; specifying mass storage requirements for your VMs, databases and logs; setting up HLB for high-availability client access services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web. Progent also offers Exchange 2019 planning and deployment help and Office 365 Exchange Online integration to help you to move to a more current release of Exchange Server.

Remote Monitoring and Management (RMM) Outsourcing Packages
Progent's ProSight Managed IT Service Plans make it possible for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to achieve advanced network resilience. Progent takes care of the daily monitoring and maintenance for you, so your system expands easily without becoming an obstacle. For an affordable and predictable monthly price, Progent's full-service IT team can be your dependable technology safety net. Entry-level plans include remote monitoring and management (RMM), security, monthly patching, and documentation. As your requirements grow, you can add low-cost subscriptions to best-in-class solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.

Planning and Support Services for Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016)
System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of network monitoring and management tools and is designed to offer a unified mechanism for configuring and administering virtualized fabric and services across hybrid networks that can incorporate on-premises and hosted datacenters and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consultants can assist businesses of any size with any aspect of building, deploying, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, show you how to upgrade smoothly from older releases of Virtual Machine Manager, develop workflows for creating and installing virtual machines and hosts, implement high-availability scale-out clusters, connect your datacenter infrastructure with public cloud services, set up virtual switches and load balancers, write and debug PowerShell scripts, and assist you to assess the strategic advantages of new capabilities such as Storage Spaces Direct and Host Guardian Service. Progent's certified hypervisor professionals offer advanced Hyper-V consulting and VMware vSphere support.

Part-time CIO Services
Progent can supply companies with an information management professional who can function as a temporary or part-time Chief Information Officer. This experienced technology executive can provide long-term direction to help your company to integrate sensible IT products to enhance business processes so they align more closely with your business objectives. Your business can create and implement a well thought out information technology plan without incurring the expense of a full-time Chief Information Officer. Important services Progent's part-time CIO can carry out include strategic planning, rationalizing IT budgets, building models for TCO and ROI, analyzing business processes, negotiating with suppliers, establishing security policies, business impact analysis, streamlining network management, patch control, IT asset documentation management, and business continuity preparedness.

ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service
ProSight LAN Watch is Progent?s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to impact your network. Read about the complete ProSight series of value-priced network management outsourcing services for small and medium-size businesses.

Power BI Integration Consulting
Progent's Power BI consultants can help your business to plan, install, manage, update or troubleshoot your Power BI environment. Progent's database experts can help you to prepare your source data for Microsoft Power BI reports and dashboards. Progent can help you build and manage an onsite, cloud based, or hybrid architecture for Power BI. To learn more, visit Progent's Power BI solutions.

Duo MFA two-factor Authentication Services
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a protected application and give your password you are requested to verify your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this second means of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For more information about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

Security Inventory Assessment for Small Business Networks
Progent has put together two ultra-affordable service bundles designed to enable small businesses to get an impartial security evaluation from a premier security engineer. With Progent's External Network Security Inventory Scan, an engineer administers a comprehensive examination of your network from beyond your company firewall to determine potential weaknesses in the security posture you present to the outside world. With Progent's Internal Security Inventory Scan, a certified security professional executes a network scan from an authorized machine inside your firewall to determine vulnerabilities to internal attacks. The two security inventory services are configured and run from a protected external location.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, updates and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and administer a DR system powered by VMware Site Recovery Manager.

Progent's Integration and Training Services for Microsoft Office and Microsoft 365
Progent's Microsoft Office and Microsoft 365 experts can help companies of any size to integrate Microsoft Office desktop and Microsoft 365 apps such as Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a cohesive solution that offers fast ROI and promotes better business outcomes. Progent can assist your company to interface Office or Microsoft 365 applications with one another and with additional core Microsoft technologies such as SharePoint Server, Exchange Server and Microsoft SQL Server deployed on-premises or in the cloud. Progent can also assist you to resolve compatibility issues with different versions of Office and can provide customized online Microsoft Office and Microsoft 365 instruction to individuals or groups.

Microsoft Exchange 2010 Server Migration Help
Progent's Microsoft-certified Exchange 2010 Server consultants can assist you to manage and troubleshoot your current Exchange Server 2010 environment or provide the assistance of seasoned Exchange Server 2016 consultants and Exchange Online consultants to help you determine the value of migrating to a current version of Exchange Server that delivers quick payback by improving your workers' efficiency, cutting the expense of hardware and service, simplifying administration, and integrating your key communications platforms.

Contact a Progent Computer Support Expert
To see how to get in touch with a Progent network support expert for remote or on-premises support, call 1-800-993-9400 or go to Online Network Support.

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