For small office networks located anywhere in the state of Idaho, Progent's Microsoft and Cisco authorized technical team members can provide phone support and troubleshooting to repair your computer network problems quickly and affordably. Progent has developed top-notch skills, sophisticated utilities, and support databases to diagnose and fix IT problems while avoiding the expense and delays normally associated with on-site technical service calls. If your Idaho business is located outside of the larger metropolitan areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, your local computer support choices may be limited in expertise, or not available during urgent situations. This can result in a computer network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progent's group of seasoned network consultants average more than 10 years of real-world computer industry experience, in the trenches of network systems support, performing a wide variety of technical projects for a diverse range of customers. This means you obtain not only the technical competency needed for the task, but an expert with demonstrated methods for applying that expertise to deliver efficient network solutions.

Live Online Training for Desktop Applications
Progent provides online classes for a range of productivity applications. Progent's Webinar training covers topics such as Microsoft 365 Excel and Power BI reporting, Microsoft 365 Word VBA macro programming, PowerPoint co-editing, Office Outlook security, Microsoft 365 Access programming, Microsoft Dynamics GP (Great Plains) migration, Windows 10 configuration, and Windows 11 migration. Online instruction offers the advantages of conventional classroom seminars, such as immediate interaction between clients and teachers, but avoids the costs of transportation and the hassle of trying to accommodate the availability of trainers and trainees.

Backup/Restore Services for At-Home Workers
Progent can assist small and medium-size businesses to design, implement, test and manage backup/recovery technology needed to support at-home workers. For information about Progent's data protection consulting services for teleworkers, refer to data protection consulting services for remote workers.

ERP Consulting Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that embodies more than 25 years of background helping manufacturing, distribution and service companies to manage supply chains and improve the efficiency of critical processes to bring products to market fast and adhere to customer commitments dependably. Progent can provide the skills of an ERP consultant with over 20 years of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent offers remote or on-premises consulting that can range from occasional advice to solution planning and project management. Sample services available from Progent for Infor CloudSuite Industrial include installation, upgrades, process improvement, customization, CPQ, web site integration, technical support, ETL, Excel and SQL integration, disaster recovery planning, and DBA services. To learn more, see SyteLine/Infor CloudSuite ERP Expertise.

MS Project Server Integration and Training
Progent's Microsoft Project and Project Online experts offer comprehensive online and on-premises support for Project Server and Project Online and for all Microsoft products that integrate in conjunction with Microsoft Project. Consulting services offered by Progent include Project Server set up, SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration consulting and application development, Microsoft SQL Server 2019 integration, SQL Server 2017 upgrades, SQL Server 2016 upgrades, Microsoft Exchange Server 2019 support, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Office Excel and Microsoft 365 Excel development, plus Office PowerPoint and Visio webinar training. Progent can provide Cisco-certified CCIE network consultants to help you to enhance your infrastructure to accommodate local, branch office, home-based, and mobile workers so that they can use Project Server to work together securely and efficiently. Progent's network security consultants can help your IT team to plan and enforce security workflows that protect sensitive business data without interfering with the productive exchange of legitimate data.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi network devices includes a wide selection of WiFi 6/6E access points (APs), security gateways, and managed switches. UniFi appliances running across multiple sites with any number of APs can be remotely configured and managed with free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, optimization, troubleshooting, monitoring, and analytics. Progent offers the expertise of veteran wireless consultants who can assist you to assess the benefits of Ubiquiti?s UniFi products for your environment and assist you to design, deploy, manage, and maintain your UniFi solution. To learn more, visit Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting and management service offers complete hosting of a small organization's production servers in an environment that delivers the maximum degree of availability and scalability and is also easy to move to any data center. Progent's Private Cloud hosting and management options are built upon mature virtualization techniques that allow small and midsize companies with mixed- platform IT systems to economize dramatically on the costs of capital investments, infrastructure maintenance, and network administration while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor independence. Find out more about Progent's ProSight portfolio of managed IT services for small organizations.

Examples of Remote Consulting Services Available from Progent for Cisco Routers
Among the popular remote Cisco router consulting services offered by Progent include setting up hostname, IP addressing, routing maps, logging, and user accounts; setting up iBGP, aggregation, static or BGP to EIGRP redistribution, and ECN gateways; troubleshooting policy based routing to MPLS, routing configuration, and BGP peering; installing current IOS image; setting up and confirming failover; fixing VPN tunnel and routing issues; producing a network diagram and documenting configuration; plus security and availability planning.

SQL Server 2012 Consulting
Progent offers the support of Microsoft-certified SQL Server 2012 engineers and experienced database application developers, database administrators, project management experts, Cisco-certified network engineers, business continuity specialists, and certified data security consultants to assist your business to maintain Microsoft SQL Server 2012. Progent can also provide Microsoft SQL Server 2016 migration support or SQL Server 2019 upgrade assistance to help you deploy a more modern release of Microsoft SQL Server.

Google Android Smartphone and Tablet Integration
Progent's Android phone integration consulting have extensive experience providing remote and onsite support for businesses of any size who need to incorporate Android phones into their information networks so that users can work together from anywhere. Progent has the range of know-how to resolve technical issues that span multiple manufacturers and that entail a mix of older and up-to-date information technology. Progent offers cost-effective online expertise to help you with any aspect of designing, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed technical support to assist you to resolve particularly challenging technical issues, or Progent can provide comprehensive project management services to ensure that you complete major IT initiatives on schedule and on budget. Progent can help with on-premises, cloud-based, or hybrid networks and can provide expertise with operating systems, apps, management tools and network infrastructure. Progent also offers specialized group or one-on-one training sessions to help you manage and operate Android phones and tablets to maximize their business value.

Progent's Consulting Services for SQL Server 2014
Microsoft SQL Server 2014 incorporates significant enhancements in critical areas including speed, uptime, compliance, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works seamlessly across all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can help you manage your SQL Server 2014 environment or provide Microsoft SQL Server 2016 upgrade expertise or Microsoft SQL Server 2019 migration assistance to help you implement a more up-to-date version of Microsoft SQL Server.

Cisco IOS software Update Consulting
If you incorporates Cisco routers, you may be running an outdated release of Cisco IOS, the control software powering virtually all Cisco router and the latest Cisco switches. Cisco often publishes updates to IOS in order to correct problems, plug security gaps, or add functionality. Unfortunately, upgrading Cisco IOS and other Cisco control software can be a challenge, depending upon your Cisco device and your network infrastructure. As an example, there may be limited local RAM that might cause a new OS release to operate incorrectly. Progent's Cisco CCIE network engineers can provide a broad variety of support services associated with updating Cisco IOS or any other Cisco control software like IOS XR, CallManager or Unified Communications Manager (CUCM). Progent's consultants can run audits of your Cisco software, recommend appropriate updates, prepare Cisco appliances, copy software images/, configure and verify your Cisco software, optimize performance, troubleshoot problems, and train your network support managers how to get the benefits of all significant new capabilities.

Response Time of Progent's TRC for Remote Support
Progent's Technical Response Center is committed to delivering the best level of online IT support possible for urgent as well as non-critical problems. For urgent problems that impact multiple workers, crucial people, or a line-of-business application, the TRC can engage in one hour or less. For standard issues, the TRC is committed to respond within two hours. In all cases, your ticket will be generated quickly and correctly, You will receive an acknowledgement from the trouble ticket system, and the TRC will check with you on each corrected problem to make sure you are satisfied with the outcome and willing to close the trouble ticket. Learn more about Progent's TRC Customer Commitment.

365 Total Backup (formerly Altaro Office 365 Backup) for Microsoft 365 Data Protection and Disaster Recovery
Microsoft 365 provides simple archiving but does not have integrated support for vital data protection capabilities like Exchange backups or long-term point-in-time data recovery for OneDrive for Business or SharePoint Online. Hornetsecurity's 365 Total Backup (previously branded Altaro Office 365 Backup), provides a feature-rich platform for automatic backup and rapid recovery of all your organization's Microsoft 365 mail, Teams Chats, SharePoint documents, OneDrive files, and the contents of Windows-powered endpoints. Progent is a certified Hornetsecurity/Altaro partner and has designed ProSight Data Protection Services 365 Total Backup to deliver comprehensive managed services for Hornetsecurity's 365 Total Backup suite. ProSight Data Protection Services 365 Total Backup delivers an affordable backup-as-a-service (BaaS) solution that defends Microsoft 365 users against data loss or corruption caused by user or software error, malevolent deletion, and malware attacks like ransomware. To find out more, go to ProSight DPS 365 Total Backup solutions for Microsoft 365.

Ransomware Removal and Recovery Consulting
The latest versions of ransomware not only encrypt critical online data files but also infiltrate many accessible system restores and backups. Progent's experienced ransomware cleanup experts can help you to restore an IT network damaged by a ransomware crypto-worm like Ryuk, WannaCry, Hermes, Cerber, TeslaCrypt, or MongoLock. For more information, visit ransomware removal and operations recovery expertise.

Video Conferencing Consulting Support
Progent can provide the services of an accredited video conferencing engineer with an extensive background integrating technology from the major telepresence vendors including Cisco, Polycom, and LifeSize and can help you to design, install, upgrade, or troubleshoot a telepresence solution that protects your current investment and optimizes the business value of your information network. Progent also offers the expertise of infrastructure engineers who can assist companies of any size to create and maintain a network that provides the performance, reliability, security, and expandability you need to accommodate your video conferencing/telepresence environment.

Microsoft System Center 2016 Planning and Integration
System Center 2016 delivers major improvements in the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

Contact a Progent Computer Consultant
To see how to get in touch with a Progent computer consultant for online or onsite support, phone 1-800-993-9400 or visit Online Network Help.

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