Sioux Falls Consultants for IT Service Providers

Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Sioux Falls
Progent's consulting services for IT service firms in Sioux Falls South Dakota enables your company to provide your customers Progent's consulting expertise and Help Desk Call Center support using your brand as a transparent supplement to your in-house IT services group. These services can ease the way for you to add to your revenue, fill out your service catalog, create happy customers, and improve your bottom line.

Progent's nationwide roster of network infrastructure engineers, desktop integration and troubleshooting technicians, IT admins, and data security consultants have worked as transparent expansions to the support groups of some of the world's biggest IT service firms. Progent's range of technical knowledge allows you to widen the scope of your IT service business, and Progent's transparency lets you strengthen and preserve your branding.

Progent is an IT consulting company with 20 years of background providing online consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any private IT support company in the world. Progent has provided remote technical assistance and advanced consulting to customers in every state in the country. (See testimonials from Progent's customers.)

Using Progent's Services With Your Own Brand
Progent's consulting program for IT service firms offers transparent resale to your clients of world-class services. Progent bills your firm directly and works under your instructions to provide your clients consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Service for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing is the heart of an efficient Help Desk. But enterprise-grade ticketing systems are not only expensive to license and staff, but difficult to set up and maintain. Small or niche IT support organizations rarely have the necessary budget or personnel. Progent's Service Desk and ticketing program gives IT service organizations an affordable way to retain their own branding while delivering their clients responsive desktop support services built around a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing program for IT support firms takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing solution allow your IT service firm to expand your physical and virtual support workload, the diversity of technical issues your company can take on, the number of geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT support firms include:

• Progent's online desktop support staff provides Level 1 end user help with 1-hour SLA to commence work during normal business hours.
• Normal service hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended hours support is offered at additional cost.
• Optional onsite support in major metros is available throughout the country at additional cost.
• You have complete control of your customers and billing.
• Your customers submit service requests through your custom branded Internet portal, a toll-free number, or by sending a request to your designated mailbox.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated remotely until they are closed.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service firms allows you to act as a single point of contact for practically all IT expertise your clients may need. You can grow your staff and strategic IT skills at your own pace without being forced to say no to new business due to a lack of expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

• Transparent Service Delivery: Progent works as a seamless extension of your in-house IT service group, under your direction, and bills your firm instead of your client.
• By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
• Detailed Service Reporting: Progent uses an enterprise-class reporting platform to make sure all services performed are thoroughly documented. This makes it easy for you to transfer account assignments to internal personnel when you have sufficient people and appropriate technical skills.

• Safely Expand Your IT Support Business: You can quickly and safely take on additional opportunities beyond your main areas of excellence and open new territories without assuming the risks associated with increasing your head count too rapidly.
• Re-enforce Your Brand: You can solidify your positioning as a comprehensive IT support firm by offering more services to more clients using your own company name.
• Flesh Out Your IT Support Catalog: Progent can provide top-tier support in a wide range of technologies and can act as a dependable reservoir of skills for growing your IT support operations.
• Rapid Problem Escalation: With a sizable team of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
• Keep Your Clients Satisfied: Satisfied clients are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek expertise outside the fold.
• Online Support Professionals: For 20 years, Progent has delivered remote IT support ranging from Help Desk support to advanced consulting. Efficient remote support cuts costs and produces quick results.
• Top Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP, CISA, and CRISC. Learn more details about Progent's technology certifications.

Progent's Areas of Expertise for Sioux Falls, South Dakota Organizations
Progent's nationwide roster of certified engineers offers Sioux Falls, South Dakota businesses a broad array of online consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service firms include:

Learn More Details About Progent's Reseller Support for Network Service Providers in Sioux Falls, South Dakota
To learn more details about Progent's reseller support for IT service organizations in Sioux Falls, South Dakota, call 1-800-993-9400 or visit Contact Progent.