Sandy Springs Consulting for IT Service Providers

Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Providers in Sandy Springs
Progent's consulting support for network service organizations in Sandy Springs Georgia allows your company to provide your clients Progent's consulting and Help Desk Call Center support with your company's own branding as a transparent supplement to your in-house IT services group. These services can put you on the fast track to grow your revenue, flesh out your service portfolio, satisfy your customers, and improve your profits.

Progent's team of network experts, desktop integration and troubleshooting technicians, network admins, and cybersecurity consultants have worked as transparent extensions to the support groups of some of the world's largest IT service firms. Progent's breadth and depth of technical knowledge allows you to add to the capabilities of your IT support business, and Progent's transparency helps you elevate and protect your branding.

Progent is a network support company with two decades of experience providing remote expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any private IT services firm in the world. Progent has delivered online IT support and advanced consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Providing Progent's Services Under Your Own Brand
Progent's reseller program for IT service firms features seamless resale to your clients of professional services. Progent invoices you directly and performs under your direction to provide your customers support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for customers who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is fundamental to an effective Help Desk. But modern ticketing systems are not only expensive to license and staff, but also challenging to configure and maintain. Smaller IT service companies seldom have the necessary budget or personnel. Progent's Service Desk and ticketing program gives IT service organizations a practical way to retain their own branding while providing their clients world-class desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing program for IT service firms leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing services allow your IT service firm to expand your physical and virtual support volume, the diversity of technologies your company can handle, the number of geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT service firms include:

• Progent's online desktop service group delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard work hours.
• Standard support hours are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended support is available at additional cost.
• Optional onsite service in major metro areas is offered across the country at additional cost.
• You keep full control of your customers and invoicing.
• Your customers submit requests via your branded Internet portal, a toll-free number, or by directing a message to your dedicated email address.
• Each end user request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated online until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service organizations allows you to act as a sole source for practically all IT guidance and troubleshooting your clients may require. You can grow your team and strategic in-house competencies at your own pace without being forced to turn down opportunities due to a lack of in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent works as a transparent supplement to your internal support team, under your direction, and invoices your firm instead of your customer.
• Granular Billing: Progent charges by the minute to minimize costs.
• Detailed Service Reporting: Progent uses an enterprise-class documentation platform to ensure that all IT services performed are fully documented. This enables your IT support organization to shift account responsibilities to in-house personnel when you have sufficient staff and relevant skill sets.

• Safely Grow Your Service Business: You can easily and affordably accept more opportunities outside your core areas of excellence and serve additional territories without exposure to the risks associated with expanding your full-time staff too quickly.
• Re-enforce Your Brand: You can solidify your positioning as a full-spectrum network service provider by delivering more solutions to more customers under your own company name.
• Add to Your Services Portfolio: Progent can provide world-class expertise in a broad range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support business.
• Fast Escalation: Thanks to a large roster of high-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
• Keep Your Customers Happy: Happy clients stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help from other support firms.
• Online Technical Support Experts: For 20 years, Progent has provided online network support ranging from Help Desk services to high-level consulting. Effective remote support saves money and produces fast results.
• Major Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's technology certifications.

Progent's Practice Areas for Sandy Springs, Georgia Companies
Progent's seasoned roster of certified engineers can deliver Sandy Springs, Georgia organizations a wide range of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service firms include:

Find Out More Details About Progent's Reseller Support for Network Service Organizations in Sandy Springs, Georgia
For additional information about Progent's reseller support for IT service organizations in Sandy Springs, Georgia, call 1-800-993-9400 or visit Contact Progent.