Riverside Consulting Services for Network Service Companies

Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Riverside
Progent's consulting support for IT service firms in Riverside California allows you to offer your clients Progent's consulting expertise and Help Desk Call Center support using your brand as a transparent supplement to your regular IT services group. These services can help you add to your revenue, expand your service portfolio, create happy customers, and improve your profits.

Progent's nationwide team of network infrastructure experts, PC integration and troubleshooting technicians, IT admins, and data security consultants have worked as transparent supplements to the support staffs of some of the country's biggest IT support firms. Progent's breadth and depth of technical knowledge enables you to broaden the scope of your IT support practice, and Progent's transparency helps you promote and protect your company's brand.

Progent is an IT support firm with 20 years of background delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network experts of any private computer support company in the world. Progent has provided online technical support and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)

Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for network service firms offers seamless resale to your clients of world-class services. Progent invoices your firm exclusively and performs under your instructions to provide your clients support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for customers who require 24x7 support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are the heart of an effective IT Call Center. But full-featured ticketing platforms are not just expensive to license and staff, but also challenging to configure and manage. Smaller IT service providers rarely have the necessary budget or personnel. Progent's Help Desk and ticketing solution gives IT service firms a practical way to retain their company branding while providing their clients world-class desktop support services backed by an advanced ticketing system and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT service companies leverages Progent's investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution enable your IT service firm to expand your support volume, the range of technologies your business can handle, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT service companies include:

• Progent's online desktop service group provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard business hours.
• Normal service hours are 5am to 7pm PST, five days per week.
• Extended hours support is offered at extra cost.
• Optional onsite support in major metros is available throughout the US at additional cost.
• You have complete control of your customers and billing.
• Your clients submit requests through your branded Internet portal, a toll-free number, or by directing a message to your dedicated email address.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified online while they are active.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service providers allows your support team to act as a sole point of contact for virtually all IT guidance and troubleshooting your clients may require. You can build your team and core IT skills steadily without having to turn down opportunities owing to a gap in expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent works as a transparent supplement to your internal IT service team, under your coordination, and invoices you instead of your customer.
• Granular Billing: Progent bills on a per-minute basis to reign in expenses.
• Extensive Documentation: Progent uses an advanced documentation system to ensure that all IT services performed are fully documented. This enables support group to transfer service responsibilities to internal personnel when you have sufficient people and appropriate skill sets.

• Safely Grow Your Service Business: You can easily and affordably accept more jobs outside your core fields of expertise and serve new territories without exposure to the risks associated with expanding your full-time staff too rapidly.
• Re-enforce Your Name: You can improve your positioning as a comprehensive network support provider by delivering more services to more clients under your own company name.
• Add to Your Services Portfolio: Progent offers top-tier support in a broad array of technologies and can be a reliable reservoir of skills for expanding your IT service operations.
• Rapid Escalation: With a sizable roster of high-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
• Make Your Customers Satisfied: Satisfied customers are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek help from your competitors.
• Remote Support Professionals: For two decades, Progent has delivered remote network support ranging from Call Center services to advanced consulting. Efficient online service saves money and produces quick results.
• Major Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Riverside, California Businesses
Progent's nationwide roster of certified consultants can deliver Riverside, California organizations a broad array of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:

Find Out More About Progent's Reseller Support for IT Service Firms in Riverside, California
To learn more information about Progent's consulting support for IT service organizations in Riverside, California, call 1-800-993-9400 or see Contact Progent.