Montreal Consulting Services for Network Support Organizations

Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Montreal
Progent's consulting support for network service organizations in Montreal Quebec allows your company to provide your customers Progent's consulting and Help Desk Call Center support with your company's own branding as a seamless augmentation of your regular network services group. This can ease the way for you to add to your client base, fill out your service portfolio, satisfy your clients, and improve your bottom line.

Progent's nationwide roster of network infrastructure experts, PC integration and troubleshooting specialists, network administrators, and data security professionals have worked as seamless expansions to the IT staffs of some of the world's biggest IT service firms. Progent's breadth and depth of technical knowledge enables you to broaden the scope of your IT service practice, and Progent's transparency lets you strengthen and protect your company's brand.

Progent is an IT consulting company with 20 years of experience providing online expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any independent IT services firm in the world. Progent has delivered online technical assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for network service firms features seamless resale to your customers of world-class IT services. Progent invoices you directly and works under your instructions to provide your clients consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Service for customers who need access to 24x7 support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to an effective Help Desk. But full-featured ticketing platforms are not just costly to acquire and staff, but also challenging to configure and manage. Smaller IT service firms seldom have the necessary financial or human resources. Progent's Help Desk and ticketing program gives IT support organizations an economical way to keep their custom branding while delivering their clients responsive desktop support services backed by an advanced ticketing platform and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service firms takes advantage of Progent's investments in advanced ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing services allow you to expand your physical and virtual support workload, the diversity of technologies your firm can handle, the number of geographies you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service organizations include:

• Progent's online desktop support team provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal business hours.
• Normal support hours are 5am to 7pm Pacific Standard Time, five days a week.
• Extended support is offered at extra cost.
• Optional onsite support in major metro areas is offered across the US at additional cost.
• You have complete control of your customers and billing.
• Your customers enter incident reports via your own branded Internet portal, an 800 number, or by directing a message to your assigned email address.
• Every client request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified remotely while they are active.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Organizations
Progent's consulting for network service firms allows your support team to act as a sole source for virtually all IT expertise your clients may require. You can grow your team and strategic in-house competencies at your own pace without being forced to turn down opportunities owing to a lack of in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

• Transparent Service Delivery: Progent works as a seamless supplement to your in-house support group, under your direction, and bills your firm rather than your customer.
• Granular Billing: Progent bills on a per-minute basis to reign in expenses.
• Detailed Service Reporting: Progent utilizes an advanced service reporting platform to make sure all services performed are thoroughly documented. This enables support group to shift service responsibilities to in-house consultants when you have sufficient staff and relevant skill sets.

• Safely Grow Your Service Business: You can easily and safely take on more jobs outside your main fields of expertise and serve new territories without the risks associated with increasing your head count too quickly.
• Strengthen Your Brand: You can improve your mind share as a full-spectrum IT service firm by offering more services to more customers under your own brand.
• Flesh Out Your IT Support Catalog: Progent offers top-tier support in a wide range of IT disciplines and can be a reliable resource for expanding your IT support operations.
• Fast Escalation: Thanks to a large team of top-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
• Keep Your Clients Happy: Happy customers are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek help from other support firms.
• Remote Support Professionals: For 20 years, Progent has delivered remote IT support ranging from Help Desk support to advanced consulting. Effective online support cuts costs and produces quick solutions.
• Advanced Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP, CISA, and GIAC. Learn more details about Progent's industry certifications.

Progent's Areas of Expertise for Montreal, Quebec Companies
Progent's nationwide team of certified engineers can deliver Montreal, Quebec organizations a broad range of online consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Reseller Support for IT Service Organizations in Montreal, Quebec
To learn additional information about Progent's consulting program for IT service firms in Montreal, Quebec, call 1-800-993-9400 or visit Contact Progent.