Mission Viejo Specialists for Network Support Firms

Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Mission Viejo
Progent's consulting services for network service organizations in Mission Viejo California enables your company to provide your clients Progent's consulting and Help Desk Call Center support under your company's own branding as a transparent extension of your regular network services group. This can put you on the fast track to add to your revenue, fill out your service catalog, create happy customers, and increase your bottom line.

Progent's roster of network experts, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have worked as transparent expansions to the support groups of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge allows you to broaden the capabilities of your IT service practice, and Progent's transparency helps you elevate and preserve your company's brand.

Progent is a network consulting company with two decades of experience providing online expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any private computer services company in the world. Progent has delivered online technical support and consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)

Providing Progent's Support Services Under Your Branding
Progent's consulting program for IT service providers offers seamless resale to your clients of professional IT services. Progent invoices you exclusively and works under your direction to deliver your clients support services under your branding. Also, Progent offers an affordable Off-hours Support Service for customers who need access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are fundamental to an efficient Help Desk. But full-featured ticketing systems are not only costly to license and staff, but difficult to configure and maintain. Small or niche IT support organizations do not have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT support organizations an economical way to keep their company branding while providing their customers responsive desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing program for IT support firms leverages Progent's investments in advanced ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution enable your IT service firm to expand your physical and virtual support workload, the range of technologies your business can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT support companies include:

• Progent's online desktop service group delivers Level 1 end user support with 1-hour SLA to begin work during standard business hours.
• Normal support times are from 5am to 7pm Pacific Standard Time, five days a week.
• Extended hours support is available at extra cost.
• Optional on-premises support in major metros is offered throughout the country at extra cost.
• You keep complete control of your clients and billing.
• Your clients enter service requests via your custom branded Internet portal, an 800 number, or by directing a message to your specified mailbox.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated online while they are active.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service providers allows you to become a single source for practically all IT guidance and troubleshooting your clients may need. You can grow your staff and strategic in-house competencies steadily without being forced to turn down opportunities owing to a gap in expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent acts as a transparent extension of your internal IT service team, responding to your management, and invoices you instead of your client.
• Granular Billing: Progent bills by the minute to minimize expenses.
• Extensive Documentation: Progent uses an advanced reporting platform to make sure all services performed are fully described. This allows your IT support organization to shift account assignments to internal consultants once you have sufficient people and appropriate technical skills.

• Safely Expand Your Service Business: You can quickly and efficiently take on more jobs outside your main fields of expertise and serve new territories without assuming the risks involved with expanding your head count too quickly.
• Re-enforce Your Name: You can improve your positioning as a full-spectrum network support firm by offering more solutions to more clients under your own brand.
• Add to Your IT Support Portfolio: Progent offers top-tier support in a broad array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT service business.
• Rapid Escalation: With a large team of top-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
• Make Your Customers Satisfied: Happy clients are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for help outside the fold.
• Remote Support Professionals: For 20 years, Progent has provided online network support ranging from Call Center support to high-level consulting. Effective online support saves money while delivering quick results.
• Major Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's technology certifications.

Progent's Areas of Expertise for Mission Viejo, California Companies
Progent's nationwide roster of certified consultants and technical experts can deliver Mission Viejo, California companies a wide range of online technical guidance and debugging services. Practice areas offered under Progent's reseller program for IT service providers include:

Learn More Details About Progent's Consulting Support for Network Service Providers in Mission Viejo, California
For more details about Progent's reseller support for network service organizations in Mission Viejo, California, call 1-800-993-9400 or see Contact Progent.