Beverly Hills Consulting for Network Support Companies

Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Beverly Hills
Progent's consulting services for network service firms in Beverly Hills California allows you to offer your clients Progent's consulting and Help Desk Call Center support with your own branding as a transparent supplement to your in-house network support team. These services can put you on the fast track to add to your client base, flesh out your service catalog, satisfy your clients, and improve your bottom line.

Progent's nationwide roster of network experts, desktop support technicians, network admins, and data security professionals have worked as seamless supplements to the IT staffs of some of the world's biggest IT service firms. Progent's range of expertise enables you to widen the scope of your IT support practice, and Progent's transparency helps you elevate and preserve your branding.

Progent is a network consulting firm with 20 years of experience delivering remote expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network experts of any private IT support firm in the world. Progent has provided remote technical assistance and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for network service firms offers seamless resale to your customers of world-class services. Progent bills you directly and works under your direction to provide your clients consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Service for clients who need 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but also a hassle to configure and manage. Smaller IT service organizations seldom have the required financial or human resources. Progent's Service Desk and ticketing solution gives IT support firms an economical way to keep their own branding while delivering their customers world-class desktop support built around an advanced ticketing platform and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing solution enable you to increase your support workload, the diversity of technologies your firm can handle, the number of locations you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT support firms include:

• Progent's remote desktop service group provides Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
• Standard support times are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended support is available at additional cost.
• Optional onsite service in major metros is offered throughout the US at extra cost.
• You keep complete control of your customers and invoicing.
• Your clients submit service requests by means of your branded Internet portal, a toll-free number, or by sending a message to your dedicated mailbox.
• Every client request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated online until resolution.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service organizations allows your support team to act as a sole point of contact for practically all IT expertise your customers may require. You can build your staff and strategic in-house competencies at your own pace without being forced to turn down opportunities due to a gap in expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent acts as a seamless extension of your in-house IT service group, responding to your coordination, and invoices you rather than your customer.
• Granular Billing: Progent charges on a per-minute basis to minimize costs.
• Detailed Documentation: Progent uses an advanced service documentation platform to make sure all IT services delivered are thoroughly documented. This makes it easy for your IT support organization to shift service assignments to internal consultants once you have enough staff and appropriate technical skills.

• Safely Grow Your IT Support Practice: You can easily and efficiently accept additional opportunities outside your main fields of excellence and open new territories without exposure to the risks involved with expanding your full-time staff too rapidly.
• Strengthen Your Name: You can improve your mind share as a comprehensive network support firm by delivering more services to more customers using your own brand.
• Flesh Out Your Services Catalog: Progent can provide top-tier support in a broad range of IT disciplines and can act as a dependable reservoir of skills for growing your IT support business.
• Fast Problem Escalation: Thanks to a sizable team of high-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
• Keep Your Clients Happy: Happy clients keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek help from other support firms.
• Remote Technical Support Professionals: For 20 years, Progent has provided remote network support ranging from Call Center services to high-level consulting. Efficient remote service saves money and produces fast results.
• Major Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's certifications.

Progent's Areas of Expertise for Beverly Hills, California Businesses
Progent's seasoned team of certified consultants can deliver Beverly Hills, California businesses a wide range of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for network service providers include:

Find Out More About Progent's Reseller Support for IT Service Organizations in Beverly Hills, California
To learn more information about Progent's consulting support for IT service organizations in Beverly Hills, California, call 1-800-993-9400 or refer to Contact Progent.