Baltimore Consulting Experts for Network Service Providers

Progent's Consulting, Help Desk, and Ticketing for Network Service Firms in Baltimore
Progent's consulting services for IT service firms in Baltimore Maryland enables your company to provide your customers Progent's consulting and Help Desk Call Center support under your brand as a transparent augmentation of your in-house network services group. These services can ease the way for you to add to your revenue, flesh out your service catalog, satisfy your clients, and improve your profits.

Progent's roster of network engineers, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have acted as transparent extensions to the support staffs of some of the world's largest IT support businesses. Progent's range of technical knowledge allows you to add to the capabilities of your IT support practice, and Progent's transparency helps you promote and preserve your branding.

Progent is an IT support firm with 20 years of experience providing online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any private computer support company in the world. Progent has provided online IT assistance and consulting to clients in every state in the country. (See testimonials from Progent's customers.)

Providing Progent's Support Services With Your Branding
Progent's reseller program for network service organizations offers seamless resale to your customers of world-class services. Progent bills you directly and works under your instructions to provide your customers consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Program for clients who need access to 24x7 technical support.

Help Desk and Ticketing for Network Service Organizations
Ticketing is the enabling technology behind a successful service desk. But modern ticketing platforms are not just costly to license and staff, but also challenging to configure and maintain. Smaller IT service firms do not have the required resources. Progent's Help Desk and ticketing solution offers IT support firms a practical way to keep their company branding while providing their customers responsive desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's sizable investments in highly scalable ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Call Center and ticketing program allow your IT service firm to increase your support workload, the diversity of technologies your company can take on, the number of geographies you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT support companies include:

• Progent's online desktop support group delivers Level 1 end user assistance with 1-hour SLA to commence work during standard business hours.
• Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended support is available at extra cost.
• Optional on-premises service in larger metros is offered throughout the US at extra cost.
• You have complete control of your clients and invoicing.
• Your clients enter incident reports using your custom branded Internet portal, an 800 number, or by sending an email to your specified mailbox.
• Each end user request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified remotely until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service organizations allows you to become a single source for practically all IT guidance and troubleshooting your clients may need. You can build your staff and core IT skills at your own pace without being forced to decline opportunities due to a lack of expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent works as a seamless supplement to your internal IT service team, under your direction, and invoices your firm rather than your client.
• Granular Billing: Progent charges by the minute to reign in costs.
• Extensive Service Reporting: Progent utilizes an enterprise-class documentation platform to ensure that all services performed are thoroughly documented. This allows you to transfer account assignments to in-house personnel when you have enough people and relevant technical skills.

• Safely Grow Your IT Support Practice: You can quickly and efficiently take on additional opportunities outside your core fields of excellence and open additional geographies without assuming the risks involved with increasing your head count too rapidly.
• Strengthen Your Brand: You can solidify your positioning as a comprehensive network support firm by offering more solutions to more clients under your own brand.
• Add to Your Services Catalog: Progent offers world-class expertise in a broad array of IT disciplines and can be a dependable resource for growing your IT support operations.
• Fast Escalation: Thanks to a sizable roster of top-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
• Keep Your Customers Satisfied: Happy clients are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek help from your competitors.
• Online Technical Support Professionals: For 20 years, Progent has provided online network support ranging from Call Center support to high-level consulting. Efficient online support cuts costs and produces fast results.
• Top Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.

Progent's Areas of Expertise for Baltimore, Maryland Businesses
Progent's seasoned roster of certified engineers can provide Baltimore, Maryland companies a broad range of online technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:

Find Out More Details About Progent's Reseller Program for IT Service Firms in Baltimore, Maryland
To learn additional information about Progent's consulting support for IT service firms in Baltimore, Maryland, call 1-800-993-9400 or visit Contact Progent.