Memphis Consulting Services for Computer Support Organizations

Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Memphis
Progent's consulting support for network service organizations in Memphis Tennessee allows your company to provide your clients Progent's consulting and Help Desk support under your company's own branding as a transparent supplement to your regular IT services group. This can help you add to your revenue, expand your service portfolio, satisfy your customers, and increase your bottom line.

Progent's team of network experts, desktop support technicians, network admins, and data security consultants have worked as seamless extensions to the support groups of some of the world's biggest IT service businesses. Progent's breadth and depth of technical knowledge allows you to widen the capabilities of your IT service business, and Progent's transparency helps you strengthen and preserve your branding.

Progent is an IT support firm with two decades of background providing online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network engineers of any private computer services firm in the world. Progent has provided online IT assistance and consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for IT service firms offers transparent resale to your clients of professional services. Progent invoices your firm directly and works under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for customers who require 24x7 support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing is the enabling technology behind an effective Help Desk. But enterprise-grade ticketing systems are not only costly to acquire and staff, but challenging to configure and manage. Smaller IT service providers seldom have the necessary resources. Progent's Service Desk and ticketing solution offers IT service firms an affordable way to retain their own branding while providing their customers world-class desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing solution for IT support organizations takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing solution allow you to increase your support volume, the range of technologies your firm can handle, the number of geographies you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT support companies include:

• Progent's remote desktop service team delivers Level 1 end user help with 1-hour service level agreement to commence work during standard work hours.
• Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended support is available at extra cost.
• Optional onsite support in major metros is available across the US at additional cost.
• You have full control of your customers and billing.
• Your customers enter incident reports using your branded Internet portal, a toll-free number, or by directing an email to your designated mailbox.
• Each client request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified remotely while they are active.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service providers allows you to become a single point of contact for practically all technical guidance and troubleshooting your customers may need. You can grow your team and core in-house competencies at your own pace without being forced to turn down new business owing to a gap in expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent acts as a transparent supplement to your internal IT service team, responding to your coordination, and bills your firm rather than your customer.
• Granular Billing: Progent charges by the minute to minimize costs.
• Extensive Documentation: Progent uses an enterprise-class documentation system to make sure all IT services performed are fully documented. This allows support group to shift account responsibilities to in-house personnel when you have enough people and appropriate skill sets.

• Safely Grow Your Service Practice: You can easily and efficiently accept more opportunities outside your main areas of excellence and open additional territories without exposure to the risks associated with expanding your full-time staff too quickly.
• Re-enforce Your Brand: You can solidify your mind share as a full-spectrum network service firm by offering more solutions to more customers under your own brand.
• Flesh Out Your Services Catalog: Progent can provide top-tier support in a wide array of technologies and can act as a dependable resource for growing your IT service operations.
• Rapid Escalation: With a large roster of top-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
• Keep Your Customers Satisfied: Satisfied clients are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for expertise from other support firms.
• Online Technical Support Experts: For 20 years, Progent has provided online IT support from Help Desk support to advanced consulting. Efficient remote service saves money while delivering fast results.
• Advanced Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP, CISA, and GIAC. Learn more details about Progent's industry certifications.

Progent's Areas of Expertise for Memphis, Tennessee Businesses
Progent's nationwide team of certified engineers offers Memphis, Tennessee companies a wide array of remote technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for network service firms include:

Learn More Details About Progent's Reseller Support for Network Service Providers in Memphis, Tennessee
To learn additional details about Progent's consulting support for IT service firms in Memphis, Tennessee, call 1-800-993-9400 or visit Contact Progent.