Hayward Consulting Support for IT Service Companies

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Hayward
Progent's consulting support for IT service firms in Hayward California allows you to provide your clients Progent's consulting expertise and Help Desk support under your brand as a seamless augmentation of your regular network support group. These services can ease the way for you to grow your client base, flesh out your service catalog, satisfy your clients, and improve your bottom line.

Progent's roster of network infrastructure engineers, PC support technicians, network admins, and data security professionals have worked as transparent extensions to the IT groups of some of the world's biggest IT support businesses. Progent's breadth and depth of technical knowledge enables you to broaden the scope of your IT service practice, and Progent's close integration with your support team lets you elevate and protect your company's brand.

Progent is an IT consulting firm with 20 years of experience delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network engineers of any private computer support company in the world. Progent has delivered online technical assistance and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)

Providing Progent's Support Services With Your Branding
Progent's consulting program for network service organizations features seamless resale to your customers of world-class IT services. Progent invoices your firm directly and performs under your instructions to provide your customers consulting and support services under your branding. In addition, Progent offers an affordable Off-hours Support Service for customers who require access to 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is the heart of an effective service desk. But modern ticketing systems are not just costly to acquire and staff, but challenging to configure and manage. Small or niche IT service organizations rarely have the required resources. Progent's Help Desk and ticketing program offers IT support organizations an affordable way to retain their custom branding while providing their clients world-class desktop support backed by an advanced ticketing system and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT support organizations leverages Progent's investments in advanced ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program enable your IT service firm to increase your physical and virtual support volume, the range of technical issues your firm can take on, the number of geographies you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT support firms include:

• Progent's remote desktop service staff delivers Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
• Standard support times are 5am to 7pm PST, five days a week.
• Extended hours support is offered at additional cost.
• Optional onsite service in larger metro areas is available across the country at extra cost.
• You keep full control of your clients and billing.
• Your customers enter incident reports by means of your branded web portal, an 800 number, or by directing an email to your specified email address.
• Every client request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated online until resolution.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service firms allows you to act as a sole point of contact for practically all technical expertise your customers may require. You can grow your team and core IT skills at your own pace without being forced to say no to opportunities due to a gap in expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent works as a transparent extension of your in-house IT service team, responding to your management, and bills you rather than your client.
• By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
• Extensive Service Documentation: Progent utilizes an advanced reporting system to ensure that all IT services performed are fully documented. This makes it easy for your IT support organization to transfer service responsibilities to in-house personnel once you have enough staff and appropriate skill sets.

• Safely Expand Your Service Practice: You can easily and safely take on additional opportunities outside your core areas of excellence and serve new territories without the risks involved with increasing your full-time staff too quickly.
• Re-enforce Your Name: You can solidify your positioning as a comprehensive IT support provider by delivering more solutions to more customers under your own brand.
• Flesh Out Your Services Portfolio: Progent offers world-class expertise in a wide array of IT disciplines and can act as a dependable reservoir of skills for growing your IT service operations.
• Rapid Problem Escalation: Thanks to a sizable team of top-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
• Keep Your Customers Happy: Satisfied customers are loyal. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek expertise outside the fold.
• Online Support Experts: For 20 years, Progent has delivered remote IT support from Call Center services to advanced consulting. Effective remote support cuts costs and produces fast results.
• Top Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants hold top certifications including CISSP, CISA, and CRISC. Learn more details about Progent's technology certifications.

Progent's Practice Areas for Hayward, California Organizations
Progent's nationwide roster of certified consultants and technical experts offers Hayward, California companies a wide array of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:

Learn More Details About Progent's Consulting Support for Network Service Firms in Hayward, California
To learn more details about Progent's consulting program for network service organizations in Hayward, California, call 1-800-993-9400 or refer to Contact Progent.