Austin Consulting Experts for IT Service Firms

Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Austin
Progent's consulting support for network service organizations in Austin Texas enables your company to offer your customers Progent's consulting and Help Desk support under your own branding as a seamless supplement to your regular network services group. This can put you on the fast track to grow your revenue, flesh out your service offerings, create happy clients, and improve your profits.

Progent's team of network engineers, desktop support technicians, IT admins, and data security professionals have acted as transparent adjuncts to the support groups of some of the world's biggest IT service businesses. Progent's range of expertise allows you to broaden the scope of your IT support business, and Progent's close integration with your support team helps you elevate and protect your company's brand.

Progent is an IT support firm with 20 years of background delivering online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any independent IT services firm in the world. Progent has delivered remote technical assistance and consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)

Using Progent's Support Services With Your Branding
Progent's reseller program for IT service firms offers transparent resale to your clients of professional services. Progent invoices you exclusively and works under your direction to deliver your clients consulting and support services under your brand. In addition, Progent has a low-cost Extended Hours Support Program for customers who require access to 24x7 support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are the enabling technology behind a successful IT Call Center. But enterprise-grade ticketing systems are not only costly to license and staff, but also challenging to set up and manage. Smaller IT service companies do not have the necessary resources. Progent's Service Desk and ticketing program offers IT service organizations an affordable way to keep their company branding while delivering their customers responsive desktop support built around a best-of-breed ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT support firms takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing program allow you to expand your support volume, the range of technologies your business can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT support organizations include:

• Progent's online desktop service staff provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal business hours.
• Normal service times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended support is offered at additional cost.
• Optional on-premises service in larger metros is available across the US at additional cost.
• You retain complete control of your customers and billing.
• Your customers enter service requests via your custom branded Internet portal, an 800 phone number, or by sending an email to your assigned email address.
• Every customer request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified online until they are closed.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service providers allows you to become a sole source for practically all IT expertise your clients may require. You can grow your team and strategic in-house competencies steadily without having to turn down new business owing to a lack of in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent works as a seamless extension of your in-house support group, responding to your direction, and invoices your firm instead of your customer.
• By-the-Minute Billing: Progent bills by the minute to reign in expenses.
• Detailed Service Reporting: Progent utilizes an enterprise-class reporting system to make sure all services delivered are fully described. This allows you to shift account assignments to in-house consultants once you have enough people and relevant technical skills.

• Safely Expand Your IT Support Business: You can easily and affordably take on more opportunities outside your core fields of excellence and serve new territories without exposure to the risks associated with expanding your full-time staff too rapidly.
• Re-enforce Your Name: You can improve your positioning as a comprehensive IT support firm by offering more services to more customers under your own company name.
• Add to Your IT Support Catalog: Progent can provide top-tier expertise in a wide range of technologies and can be a dependable reservoir of skills for expanding your IT service business.
• Fast Escalation: Thanks to a large roster of top-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
• Keep Your Customers Happy: Satisfied clients are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for expertise from other support firms.
• Remote Technical Support Professionals: For two decades, Progent has provided remote network support from Help Desk services to advanced consulting. Effective online support cuts costs while delivering quick results.
• Major Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more about Progent's certifications.

Progent's Practice Areas for Austin, Texas Businesses
Progent's veteran roster of certified consultants and technical experts can provide Austin, Texas organizations a wide range of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service firms include:

Find Out More Details About Progent's Reseller Support for Network Service Organizations in Austin, Texas
To learn additional details about Progent's reseller support for IT service firms in Austin, Texas, call 1-800-993-9400 or visit Contact Progent.