Alpharetta Consulting Expertise for Computer Support Firms

Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Alpharetta
Progent's consulting support for network service organizations in Alpharetta Georgia allows your company to offer your customers Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a transparent augmentation of your in-house IT services team. These services can help you grow your client base, close gaps in your service portfolio, satisfy your clients, and improve your bottom line.

Progent's roster of network engineers, PC support specialists, IT admins, and cybersecurity professionals have worked as seamless adjuncts to the IT staffs of some of the world's largest IT service firms. Progent's range of technical knowledge allows you to widen the scope of your IT service practice, and Progent's transparency lets you promote and protect your branding.

Progent is a network consulting company with two decades of background delivering online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network infrastructure experts of any independent computer services firm in the world. Progent has provided online technical assistance and consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's reseller program for network service organizations offers transparent resale to your customers of professional IT services. Progent bills your firm exclusively and works under your direction to deliver your customers consulting and support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing for Network Service Providers
Ticketing systems are fundamental to a successful IT Call Center. But full-featured ticketing platforms are not only costly to license and staff, but difficult to set up and maintain. Smaller IT support organizations do not have the required resources. Progent's Help Desk and ticketing program gives IT support firms a practical way to retain their own branding while delivering their customers responsive desktop support backed by an advanced ticketing system and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing solution for IT support organizations leverages Progent's investments in advanced ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing services allow your IT service firm to increase your support volume, the range of technical issues your firm can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service firms include:

• Progent's online desktop support team provides Level 1 end user assistance with 1-hour service level agreement to commence work during normal work hours.
• Standard service times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended hours support is offered at additional cost.
• Optional on-premises support in larger metros is available across the US at additional cost.
• You keep full control of your clients and invoicing.
• Your clients enter service requests by means of your custom branded web portal, an 800 number, or by directing an email to your designated email address.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated online until they are closed.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service organizations allows your support team to become a sole source for practically all IT guidance and troubleshooting your customers may need. You can grow your team and core in-house competencies at your own pace without having to turn down new business owing to a gap in in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Service Delivery: Progent works as a seamless extension of your internal IT service group, responding to your coordination, and invoices you rather than your client.
• By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
• Detailed Service Documentation: Progent utilizes an advanced documentation platform to make sure all IT services delivered are thoroughly described. This allows you to shift account assignments to internal personnel when you have sufficient people and relevant skill sets.

• Safely Expand Your Service Business: You can quickly and affordably accept more jobs outside your main fields of excellence and open new territories without assuming the risks associated with increasing your full-time staff too quickly.
• Strengthen Your Name: You can improve your positioning as a full-spectrum network support firm by delivering more solutions to more clients under your own brand.
• Add to Your IT Support Portfolio: Progent can provide world-class support in a wide array of IT disciplines and can be a reliable reservoir of skills for growing your IT service operations.
• Rapid Escalation: Thanks to a sizable team of top-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
• Make Your Customers Satisfied: Happy customers are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek help from your competitors.
• Remote Support Experts: For two decades, Progent has delivered remote IT support ranging from Help Desk support to advanced consulting. Effective online service saves money and produces quick solutions.
• Advanced Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including CISSP, CISA, and GIAC. Find out more details about Progent's industry certifications.

Progent's Areas of Expertise for Alpharetta, Georgia Organizations
Progent's nationwide team of certified consultants and technical experts can provide Alpharetta, Georgia companies a wide array of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service organizations include:

Find Out More About Progent's Reseller Support for Network Service Organizations in Alpharetta, Georgia
For more information about Progent's reseller support for IT service firms in Alpharetta, Georgia, call 1-800-993-9400 or see Contact Progent.