Thousand Oaks Consulting Services for Network Support Companies

Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Thousand Oaks
Progent's consulting support for network service firms in Thousand Oaks California enables you to offer your customers Progent's consulting and Help Desk support using your own branding as a transparent augmentation of your in-house network services group. This can put you on the fast track to add to your client base, flesh out your service catalog, create happy customers, and increase your profits.

Progent's roster of network experts, PC support technicians, IT administrators, and cybersecurity consultants have acted as transparent extensions to the support staffs of some of the country's biggest IT support firms. Progent's breadth and depth of technical knowledge allows you to add to the capabilities of your IT service practice, and Progent's transparency helps you strengthen and protect your branding.

Progent is an IT consulting company with 20 years of background delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network engineers of any private computer support firm in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's clients.)

Providing Progent's Support Services Under Your Branding
Progent's consulting program for network service providers offers transparent resale to your customers of world-class services. Progent invoices your firm exclusively and works under your direction to deliver your customers support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is the heart of a successful service desk. But full-featured ticketing systems are not just expensive to license and staff, but also a hassle to set up and manage. Small or niche IT support organizations rarely have the required resources. Progent's Service Desk and ticketing program offers IT support organizations a practical way to keep their custom branding while providing their clients world-class desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT service organizations leverages Progent's investments in advanced ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing system. The features offered with Progent's Help Desk and ticketing program enable you to increase your physical and virtual support volume, the diversity of technical issues your business can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT support companies include:

• Progent's online desktop service team provides Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
• Normal support times are 5am to 7pm PST, five days a week.
• Extended hours support is offered at additional cost.
• Optional onsite service in major metro areas is available across the US at additional cost.
• You have full control of your customers and billing.
• Your customers enter service requests through your custom branded Internet portal, an 800 phone number, or by sending a message to your dedicated mailbox.
• Each client request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated online until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service providers allows you to act as a single point of contact for practically all technical guidance and troubleshooting your clients may need. You can build your staff and strategic IT skills at your own pace without having to say no to new business owing to a gap in expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service group, responding to your direction, and invoices your firm instead of your client.
• Granular Billing: Progent charges on a per-minute basis to minimize costs.
• Extensive Reporting: Progent uses an enterprise-class documentation system to make sure all IT services delivered are thoroughly described. This enables support group to shift service responsibilities to in-house personnel once you have sufficient people and appropriate skill sets.

• Safely Grow Your IT Support Practice: You can quickly and efficiently take on additional opportunities outside your main areas of expertise and open new territories without exposure to the risks associated with expanding your full-time staff too quickly.
• Re-enforce Your Name: You can solidify your positioning as a comprehensive network service firm by offering more services to more customers using your own company name.
• Add to Your IT Support Catalog: Progent can provide world-class expertise in a wide range of IT disciplines and can be a dependable reservoir of skills for growing your IT service business.
• Fast Escalation: With a sizable roster of senior technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
• Keep Your Customers Satisfied: Satisfied clients are loyal. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for help from other support firms.
• Online Technical Support Professionals: For 20 years, Progent has provided online network support from Help Desk support to high-level consulting. Efficient online service cuts costs and produces fast results.
• Top Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and GIAC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Thousand Oaks, California Organizations
Progent's veteran roster of certified consultants and technical experts offers Thousand Oaks, California businesses a wide range of online technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for network service providers include:

Find Out More About Progent's Reseller Program for IT Service Firms in Thousand Oaks, California
For more details about Progent's reseller program for network service organizations in Thousand Oaks, California, call 1-800-993-9400 or see Contact Progent.