The Woodlands Consulting for IT Service Organizations

Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in The Woodlands
Progent's consulting support for network service firms in The Woodlands Texas enables your company to offer your clients Progent's consulting and Help Desk Call Center support with your own branding as a seamless supplement to your in-house network services team. This can ease the way for you to add to your revenue, flesh out your service portfolio, satisfy your customers, and improve your profits.

Progent's nationwide roster of network engineers, PC integration and troubleshooting technicians, network admins, and cybersecurity professionals have worked as seamless adjuncts to the support groups of some of the country's biggest IT support businesses. Progent's breadth and depth of expertise enables you to broaden the scope of your IT support practice, and Progent's transparency lets you strengthen and preserve your company's brand.

Progent is an IT consulting firm with 20 years of experience delivering online expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network experts of any independent IT services company in the world. Progent has provided remote technical assistance and consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)

Reselling Progent's Support Services Under Your Branding
Progent's consulting program for network service firms features seamless resale to your customers of professional services. Progent bills you directly and performs under your instructions to provide your customers support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the enabling technology behind an efficient service desk. But modern ticketing platforms are not just costly to acquire and staff, but challenging to set up and manage. Smaller IT support firms seldom have the required budget or personnel. Progent's Help Desk and ticketing solution gives IT service firms an affordable way to keep their company branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing program for IT support firms takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing solution allow you to expand your support workload, the range of technologies your firm can take on, the number of geographies you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT service firms include:

• Progent's online desktop service staff provides Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
• Normal support times are from 5am to 7pm PST, five days per week.
• Extended hours support is offered at additional cost.
• Optional onsite support in major metro areas is available across the country at extra cost.
• You keep complete control of your clients and billing.
• Your clients enter incident reports by means of your branded web portal, a toll-free number, or by sending a request to your dedicated email address.
• Each end user request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified remotely until resolution.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service firms allows you to act as a sole point of contact for practically all IT guidance and troubleshooting your customers may need. You can build your team and strategic in-house competencies steadily without having to turn down new business owing to a lack of expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent works as a transparent supplement to your in-house support group, under your management, and bills you rather than your client.
• By-the-Minute Billing: Progent bills by the minute to minimize expenses.
• Detailed Documentation: Progent uses an enterprise-class service documentation system to ensure that all services delivered are fully described. This enables your IT support organization to transfer service responsibilities to in-house personnel once you have sufficient people and appropriate technical skills.

• Safely Grow Your IT Support Business: You can easily and safely take on additional jobs beyond your main areas of excellence and serve additional geographies without assuming the risks involved with expanding your head count too quickly.
• Re-enforce Your Brand: You can solidify your positioning as a comprehensive IT support provider by delivering more solutions to more clients under your own company name.
• Flesh Out Your IT Support Portfolio: Progent offers world-class support in a broad range of IT disciplines and can act as a reliable resource for growing your IT support business.
• Rapid Problem Escalation: With a sizable team of top-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
• Make Your Clients Happy: Satisfied customers keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek help outside the fold.
• Remote Technical Support Professionals: For 20 years, Progent has provided remote IT support from Call Center support to high-level consulting. Efficient remote support saves money while delivering quick results.
• Major Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's certifications.

Progent's Practice Areas for The Woodlands, Texas Companies
Progent's veteran roster of certified consultants and technical experts can provide The Woodlands, Texas businesses a wide range of online technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service firms include:

Find Out More Details About Progent's Reseller Support for Network Service Providers in The Woodlands, Texas
For additional details about Progent's reseller support for IT service organizations in The Woodlands, Texas, call 1-800-993-9400 or visit Contact Progent.