Sherman Oaks Specialists for Computer Support Firms

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Sherman Oaks
Progent's consulting support for network service firms in Sherman Oaks California allows you to offer your clients Progent's consulting expertise and Help Desk Call Center support using your own branding as a seamless augmentation of your regular network services group. These services can ease the way for you to add to your revenue, expand your service catalog, create happy customers, and improve your bottom line.

Progent's nationwide roster of network infrastructure experts, PC support technicians, IT admins, and cybersecurity consultants have acted as transparent supplements to the IT staffs of some of the world's largest IT support businesses. Progent's breadth and depth of expertise enables you to widen the scope of your IT support business, and Progent's close integration with your support team helps you strengthen and protect your company's brand.

Progent is an IT consulting firm with 20 years of background delivering online expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network engineers of any independent IT services company in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your customers of professional IT services. Progent bills your firm exclusively and performs under your instructions to provide your clients support services under your brand. Also, Progent offers an affordable Extended Hours Support Service for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing is fundamental to a successful Help Desk. But modern ticketing systems are not only costly to license and staff, but also challenging to set up and maintain. Small or niche IT service firms do not have the required resources. Progent's Call Center and ticketing program offers IT support firms an affordable way to keep their own branding while providing their customers world-class desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing program for IT service firms leverages Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The features available with Progent's Help Desk and ticketing solution allow your IT service firm to expand your support workload, the diversity of technologies your company can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT support organizations include:

• Progent's remote desktop service group provides Level 1 end user support with 1-hour service level agreement to commence work during normal business hours.
• Standard support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended hours support is offered at extra cost.
• Optional on-premises service in larger metros is offered across the US at additional cost.
• You have full control of your clients and invoicing.
• Your clients enter incident reports via your own branded web portal, an 800 number, or by sending an email to your designated mailbox.
• Every client request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated remotely while they are active.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting for Network Service Providers
Progent's consulting for IT service providers allows your support team to become a single point of contact for practically all technical expertise your customers may require. You can build your team and core IT skills at your own pace without having to say no to opportunities due to a gap in expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent acts as a seamless supplement to your internal support team, responding to your management, and invoices your firm rather than your client.
• Granular Billing: Progent bills by the minute to reign in expenses.
• Detailed Service Reporting: Progent uses an enterprise-class documentation platform to make sure all IT services delivered are fully documented. This allows you to transfer service responsibilities to internal consultants once you have sufficient staff and appropriate technical skills.

• Safely Expand Your Service Business: You can quickly and safely accept additional opportunities beyond your main fields of expertise and serve new territories without the risks involved with increasing your head count too rapidly.
• Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT support provider by delivering more services to more customers under your own brand.
• Flesh Out Your Services Catalog: Progent offers top-tier expertise in a broad array of technologies and can act as a dependable reservoir of skills for expanding your IT support operations.
• Rapid Escalation: Thanks to a sizable team of high-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
• Make Your Clients Happy: Happy clients are loyal. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek help from other support firms.
• Online Technical Support Experts: For 20 years, Progent has provided online network support ranging from Help Desk support to advanced consulting. Efficient online service cuts costs and produces quick solutions.
• Advanced Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned top certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.

Progent's Areas of Expertise for Sherman Oaks, California Organizations
Progent's seasoned roster of certified consultants and technical experts offers Sherman Oaks, California companies a wide array of online technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for IT service organizations include:

Learn More About Progent's Reseller Support for IT Service Firms in Sherman Oaks, California
For more details about Progent's consulting program for IT service organizations in Sherman Oaks, California, call 1-800-993-9400 or visit Contact Progent.