Santa Cruz Consulting Services for IT Support Providers

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Santa Cruz
Progent's consulting support for network service organizations in Santa Cruz California enables your company to offer your clients Progent's consulting and Help Desk support using your company's own branding as a seamless supplement to your in-house network services group. These services can put you on the fast track to add to your revenue, expand your service portfolio, satisfy your customers, and improve your profits.

Progent's team of network engineers, PC support specialists, IT admins, and data security professionals have worked as seamless supplements to the support groups of some of the country's biggest IT support firms. Progent's breadth and depth of expertise allows you to widen the capabilities of your IT support business, and Progent's transparency lets you promote and protect your branding.

Progent is an IT support firm with 20 years of background delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any private computer services firm in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)

Using Progent's Services Under Your Branding
Progent's consulting program for network service firms offers transparent resale to your customers of professional IT services. Progent invoices you directly and performs under your instructions to deliver your customers consulting and support services under your brand. In addition, Progent has a low-cost Extended Hours Support Service for customers who require 24x7 technical support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing systems are fundamental to an effective IT Call Center. But modern ticketing platforms are not just expensive to acquire and staff, but a hassle to set up and manage. Small or niche IT support providers rarely have the necessary resources. Progent's Service Desk and ticketing solution gives IT service organizations an affordable way to retain their company branding while providing their customers world-class desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing solution for IT service companies leverages Progent's sizable investments in advanced ticketing software, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing platform. The features offered with Progent's Service Desk and ticketing services enable your IT service firm to expand your support workload, the diversity of technical issues your firm can handle, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT service companies include:

• Progent's remote desktop support team delivers Level 1 end user support with 1-hour SLA to commence work during standard work hours.
• Normal support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended support is offered at extra cost.
• Optional on-premises support in larger metro areas is offered across the US at additional cost.
• You retain complete control of your customers and billing.
• Your clients enter requests using your own branded web portal, a toll-free number, or by sending an email to your dedicated mailbox.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified online until resolution.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service firms allows you to become a sole point of contact for virtually all technical expertise your customers may require. You can build your team and core IT skills steadily without being forced to turn down opportunities due to a gap in in-house expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent works as a transparent supplement to your in-house IT service group, under your direction, and invoices your firm rather than your customer.
• Granular Billing: Progent bills on a per-minute basis to minimize costs.
• Detailed Documentation: Progent uses an advanced documentation system to make sure all IT services performed are fully documented. This enables your IT support organization to shift service assignments to internal consultants once you have sufficient people and appropriate technical skills.

• Safely Grow Your IT Support Business: You can easily and safely take on additional jobs outside your main areas of excellence and serve new territories without assuming the risks involved with increasing your full-time staff too quickly.
• Strengthen Your Name: You can solidify your positioning as a full-spectrum IT service provider by delivering more services to more clients under your own brand.
• Add to Your Services Portfolio: Progent can provide top-tier support in a broad range of IT disciplines and can be a dependable reservoir of skills for growing your IT support business.
• Fast Problem Escalation: With a large roster of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
• Keep Your Customers Happy: Happy customers are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help from other support firms.
• Online Technical Support Professionals: For 20 years, Progent has provided online network support ranging from Help Desk support to high-level consulting. Efficient remote service cuts costs while delivering quick results.
• Top Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISA, and CRISC. Find out more about Progent's industry certifications.

Progent's Areas of Expertise for Santa Cruz, California Organizations
Progent's nationwide roster of certified consultants and technical experts can deliver Santa Cruz, California companies a wide range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service providers include:

Find Out More About Progent's Consulting Support for IT Service Providers in Santa Cruz, California
For additional details about Progent's reseller program for IT service firms in Santa Cruz, California, call 1-800-993-9400 or visit Contact Progent.