San Mateo Consultants for Network Service Firms

Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Firms in San Mateo
Progent's consulting services for network service organizations in San Mateo California enables you to provide your clients Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a seamless supplement to your in-house IT support team. These services can put you on the fast track to grow your revenue, flesh out your service portfolio, create happy customers, and increase your bottom line.

Progent's nationwide roster of network experts, PC integration and troubleshooting technicians, network admins, and data security consultants have worked as transparent adjuncts to the IT staffs of some of the world's biggest IT service businesses. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT service practice, and Progent's transparency helps you promote and preserve your company's brand.

Progent is a network consulting firm with 20 years of experience delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any private IT services company in the world. Progent has delivered remote IT assistance and consulting to clients in every state in the country. (See recommendations from Progent's clients.)

Providing Progent's Services With Your Branding
Progent's reseller program for network service providers offers transparent resale to your customers of world-class services. Progent invoices your firm exclusively and performs under your instructions to deliver your customers support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing systems are the heart of a successful IT Call Center. But full-featured ticketing platforms are not just expensive to license and staff, but difficult to configure and maintain. Smaller IT service organizations seldom have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT service firms an economical way to retain their own branding while providing their clients responsive desktop support built around a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing solution allow your IT service firm to expand your support volume, the diversity of technologies your business can take on, the number of locations you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT support organizations include:

• Progent's online desktop support staff provides Level 1 end user assistance with 1-hour SLA to commence work during standard business hours.
• Standard support times are from 5am to 7pm PST, five days per week.
• Extended support is offered at additional cost.
• Optional onsite support in major metro areas is offered across the US at additional cost.
• You have full control of your clients and invoicing.
• Your customers submit requests through your branded Internet portal, an 800 phone number, or by sending a request to your dedicated email address.
• Every end user request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated remotely until they are closed.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting for Network Service Organizations
Progent's consulting for IT service organizations allows you to act as a single point of contact for practically all technical expertise your clients may need. You can grow your team and core in-house competencies steadily without having to decline opportunities owing to a gap in in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent acts as a seamless supplement to your internal IT service team, responding to your management, and bills your firm instead of your client.
• By-the-Minute Billing: Progent bills by the minute to minimize costs.
• Detailed Reporting: Progent utilizes an advanced service reporting platform to make sure all IT services performed are thoroughly documented. This enables your IT support organization to transfer service responsibilities to in-house consultants once you have enough people and appropriate skill sets.

• Safely Grow Your IT Support Business: You can easily and safely accept more opportunities outside your core areas of expertise and open new territories without exposure to the risks involved with increasing your full-time staff too rapidly.
• Strengthen Your Brand: You can solidify your positioning as a comprehensive network support firm by delivering more solutions to more customers using your own company name.
• Add to Your IT Support Catalog: Progent offers top-tier expertise in a wide array of technologies and can be a reliable reservoir of skills for expanding your IT support operations.
• Rapid Escalation: Thanks to a large roster of high-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
• Make Your Customers Happy: Satisfied clients are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
• Remote Technical Support Experts: For two decades, Progent has provided online IT support ranging from Call Center support to advanced consulting. Effective online support cuts costs and produces quick results.
• Top Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.

Progent's Practice Areas for San Mateo, California Companies
Progent's veteran roster of certified consultants and technical experts can deliver San Mateo, California businesses a broad range of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:

Learn More About Progent's Reseller Support for Network Service Organizations in San Mateo, California
To learn additional details about Progent's reseller program for network service organizations in San Mateo, California, call 1-800-993-9400 or see Contact Progent.