Salt Lake City Consulting for IT Service Providers

Progent's Consulting, Help Desk, and Ticketing Support for Network Service Providers in Salt Lake City
Progent's consulting services for network service firms in Salt Lake City Utah enables your company to offer your customers Progent's consulting expertise and Help Desk support under your own branding as a seamless extension of your in-house network support team. This can help you add to your revenue, fill out your service offerings, create happy customers, and improve your profits.

Progent's team of network engineers, desktop integration and troubleshooting technicians, network admins, and cybersecurity consultants have worked as transparent expansions to the IT staffs of some of the world's biggest IT support firms. Progent's breadth and depth of technical knowledge allows you to add to the scope of your IT service business, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.

Progent is an IT support firm with 20 years of experience providing online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network experts of any independent IT support company in the world. Progent has delivered online IT support and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's consulting program for network service organizations offers transparent resale to your customers of world-class IT services. Progent bills your firm directly and performs under your direction to deliver your customers consulting and support services under your branding. Also, Progent offers an affordable Off-hours Support Program for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is fundamental to an effective service desk. But full-featured ticketing platforms are not just costly to acquire and staff, but difficult to set up and manage. Small or niche IT service firms do not have the required financial or human resources. Progent's Service Desk and ticketing program offers IT support firms an economical way to keep their own branding while providing their clients responsive desktop support services built around a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT support companies leverages Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing platform. The features available with Progent's Service Desk and ticketing services enable your IT service firm to expand your support volume, the range of technologies your firm can handle, the number of geographies you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT support organizations include:

• Progent's online desktop support staff provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during standard business hours.
• Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended hours support is available at extra cost.
• Optional on-premises service in major metro areas is available throughout the country at additional cost.
• You have complete control of your clients and billing.
• Your customers submit requests by means of your branded Internet portal, an 800 phone number, or by sending an email to your assigned mailbox.
• Every customer request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified remotely until resolution.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service providers allows you to become a single point of contact for practically all IT expertise your customers may require. You can grow your team and core in-house competencies at your own pace without being forced to decline opportunities due to a lack of expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent works as a seamless supplement to your in-house IT service group, responding to your direction, and bills you instead of your client.
• By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
• Detailed Documentation: Progent utilizes an advanced reporting platform to ensure that all IT services delivered are fully documented. This allows support group to shift service assignments to internal personnel once you have enough staff and appropriate technical skills.

• Safely Expand Your IT Support Business: You can quickly and affordably take on additional jobs outside your main areas of excellence and open new territories without the risks associated with increasing your full-time staff too rapidly.
• Re-enforce Your Name: You can improve your mind share as a comprehensive network service provider by delivering more services to more clients using your own company name.
• Flesh Out Your IT Support Portfolio: Progent can provide world-class expertise in a wide range of technologies and can be a dependable resource for expanding your IT support operations.
• Fast Escalation: Thanks to a large roster of senior IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
• Keep Your Customers Happy: Happy clients stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help from your competitors.
• Online Support Experts: For two decades, Progent has provided remote network support from Call Center support to high-level consulting. Effective online service saves money and produces quick solutions.
• Advanced Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.

Progent's Areas of Expertise for Salt Lake City, Utah Businesses
Progent's veteran roster of certified engineers offers Salt Lake City, Utah businesses a broad array of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Reseller Program for IT Service Organizations in Salt Lake City, Utah
For more information about Progent's consulting program for network service firms in Salt Lake City, Utah, call 1-800-993-9400 or refer to Contact Progent.