Raleigh Consulting Services for IT Service Companies

Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Raleigh
Progent's consulting support for network service firms in Raleigh North Caroline enables you to offer your customers Progent's consulting expertise and Help Desk Call Center support using your own branding as a seamless extension of your in-house network services group. This can ease the way for you to grow your revenue, fill out your service portfolio, create happy customers, and increase your bottom line.

Progent's nationwide team of network engineers, PC integration and troubleshooting technicians, network admins, and cybersecurity professionals have worked as transparent expansions to the support staffs of some of the country's biggest IT service businesses. Progent's breadth and depth of expertise allows you to broaden the scope of your IT service business, and Progent's transparency lets you promote and preserve your branding.

Progent is an IT support company with two decades of experience providing online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private computer services company in the world. Progent has provided remote technical assistance and consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)

Providing Progent's Support Services Under Your Branding
Progent's consulting program for IT service firms offers transparent resale to your clients of world-class IT services. Progent invoices you exclusively and performs under your direction to provide your clients consulting and support services under your brand. In addition, Progent has a low-cost Off-hours Support Program for clients who need access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing is the heart of an efficient Help Desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but difficult to set up and maintain. Small or niche IT support firms rarely have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT support firms an economical way to retain their company branding while delivering their customers world-class desktop support built around a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing solution for IT service companies leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop services staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing services allow your IT service firm to increase your support workload, the range of technical issues your firm can take on, the number of geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT service firms include:

• Progent's remote desktop service staff delivers Level 1 end user help with 1-hour SLA to begin work during normal work hours.
• Standard service hours are from 5am to 7pm PST, five days a week.
• Extended support is offered at additional cost.
• Optional on-premises support in major metros is available across the country at additional cost.
• You have full control of your clients and billing.
• Your customers enter incident reports through your own branded web portal, a toll-free phone number, or by sending an email to your specified mailbox.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified remotely while they are active.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting for Network Service Providers
Progent's consulting for IT service organizations allows you to act as a sole source for practically all technical guidance and troubleshooting your customers may require. You can build your team and core in-house competencies at your own pace without being forced to turn down new business owing to a gap in expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service group, under your direction, and bills you rather than your customer.
• Granular Billing: Progent charges on a per-minute basis to minimize expenses.
• Detailed Service Documentation: Progent uses an advanced documentation platform to make sure all IT services performed are fully described. This allows you to shift service assignments to internal personnel once you have sufficient people and appropriate skill sets.

• Safely Grow Your Service Practice: You can easily and efficiently take on additional opportunities outside your core fields of excellence and serve additional geographies without exposure to the risks associated with increasing your head count too quickly.
• Strengthen Your Name: You can solidify your mind share as a comprehensive IT service provider by delivering more services to more clients under your own company name.
• Flesh Out Your Services Portfolio: Progent offers world-class expertise in a broad range of technologies and can act as a dependable resource for growing your IT service business.
• Fast Escalation: Thanks to a sizable roster of senior technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
• Make Your Customers Satisfied: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from other support firms.
• Remote Support Experts: For 20 years, Progent has delivered remote IT support ranging from Help Desk services to advanced consulting. Effective remote support cuts costs and produces quick solutions.
• Major Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold top certifications including CISSP, CISM, and GIAC. Learn more details about Progent's industry certifications.

Progent's Practice Areas for Raleigh, North Caroline Businesses
Progent's veteran roster of certified engineers can deliver Raleigh, North Caroline businesses a broad range of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service firms include:

Find Out More Details About Progent's Reseller Program for Network Service Providers in Raleigh, North Caroline
For additional details about Progent's reseller program for network service firms in Raleigh, North Caroline, call 1-800-993-9400 or see Contact Progent.