New Orleans Consultants for Network Support Organizations

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Providers in New Orleans
Progent's consulting services for IT service organizations in New Orleans Louisiana enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a transparent extension of your regular network support group. These services can put you on the fast track to add to your client base, expand your service catalog, create happy clients, and improve your bottom line.

Progent's nationwide roster of network infrastructure engineers, PC integration and troubleshooting technicians, IT admins, and data security consultants have acted as transparent supplements to the IT groups of some of the country's biggest IT service businesses. Progent's breadth and depth of expertise enables you to add to the scope of your IT support business, and Progent's transparency helps you strengthen and protect your company's brand.

Progent is an IT consulting firm with two decades of experience delivering online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any independent computer support company in the world. Progent has provided online IT assistance and consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for IT service providers offers transparent resale to your customers of professional IT services. Progent invoices you exclusively and performs under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for customers who need access to 24x7 support.

Help Desk and Ticketing for Network Service Firms
Ticketing is fundamental to an efficient IT Call Center. But enterprise-grade ticketing systems are not just costly to license and staff, but also difficult to configure and maintain. Smaller IT support organizations rarely have the necessary financial or human resources. Progent's Help Desk and ticketing solution gives IT service firms an affordable way to keep their company branding while providing their customers world-class desktop support services built around a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing solution for IT support organizations leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Call Center and ticketing program enable your IT service firm to increase your support volume, the diversity of technologies your company can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT support organizations include:

• Progent's remote desktop support group provides Level 1 end user assistance with 1-hour service level agreement to commence work during normal business hours.
• Standard service times are 5am to 7pm Pacific Standard Time, five days a week.
• Extended support is available at extra cost.
• Optional onsite support in larger metro areas is available across the US at additional cost.
• You have full control of your customers and invoicing.
• Your clients enter requests via your custom branded Internet portal, an 800 phone number, or by directing a request to your specified email address.
• Each client request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated online until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service providers allows your support team to act as a single source for practically all IT guidance and troubleshooting your clients may need. You can build your staff and core in-house competencies at your own pace without being forced to decline opportunities owing to a gap in in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent works as a seamless extension of your in-house IT service team, responding to your direction, and bills you rather than your customer.
• By-the-Minute Billing: Progent charges by the minute to reign in costs.
• Extensive Documentation: Progent uses an advanced service reporting platform to make sure all services performed are thoroughly documented. This allows your IT support organization to shift account assignments to in-house personnel when you have enough staff and appropriate technical skills.

• Safely Grow Your IT Support Practice: You can easily and safely accept additional opportunities beyond your core fields of expertise and serve new territories without assuming the risks involved with expanding your head count too rapidly.
• Re-enforce Your Brand: You can improve your mind share as a comprehensive network service provider by offering more solutions to more clients under your own company name.
• Flesh Out Your IT Support Portfolio: Progent offers world-class expertise in a wide array of technologies and can be a dependable reservoir of skills for expanding your IT support business.
• Fast Escalation: With a sizable team of top-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
• Keep Your Clients Happy: Satisfied customers are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for help outside the fold.
• Remote Technical Support Experts: For two decades, Progent has delivered remote network support from Help Desk services to advanced consulting. Efficient remote service saves money and produces fast solutions.
• Top Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.

Progent's Practice Areas for New Orleans, Louisiana Companies
Progent's seasoned roster of certified engineers can deliver New Orleans, Louisiana organizations a broad array of remote consulting and debugging services. Areas of expertise covered under Progent's consulting program for IT service providers include:

Find Out More About Progent's Consulting Support for Network Service Organizations in New Orleans, Louisiana
For more information about Progent's consulting program for network service firms in New Orleans, Louisiana, call 1-800-993-9400 or refer to Contact Progent.