Nashville Specialists for Network Service Companies

Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Nashville
Progent's consulting support for IT service firms in Nashville Tennessee allows you to offer your customers Progent's consulting expertise and Help Desk support with your brand as a transparent extension of your in-house network support group. This can help you add to your revenue, flesh out your service portfolio, create happy customers, and increase your bottom line.

Progent's nationwide team of network infrastructure experts, desktop support technicians, network administrators, and cybersecurity consultants have acted as transparent expansions to the support staffs of some of the country's biggest IT service businesses. Progent's range of expertise enables you to broaden the capabilities of your IT service practice, and Progent's close integration with your support team helps you promote and preserve your company's brand.

Progent is a network consulting firm with 20 years of background delivering online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any independent computer services company in the world. Progent has provided online IT support and consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)

Providing Progent's Services Under Your Branding
Progent's consulting program for network service organizations offers transparent resale to your customers of professional IT services. Progent invoices your firm exclusively and works under your direction to provide your customers support services under your branding. Also, Progent has an affordable Extended Hours Support Program for clients who require 24x7 technical support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind a successful service desk. But full-featured ticketing systems are not just expensive to license and staff, but also difficult to set up and maintain. Small or niche IT service organizations seldom have the required budget or personnel. Progent's Call Center and ticketing program gives IT support organizations an economical way to retain their custom branding while delivering their customers world-class desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing solution for IT service companies takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution enable you to expand your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT support companies include:

• Progent's online desktop service staff delivers Level 1 end user help with 1-hour SLA to commence work during standard work hours.
• Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended hours support is offered at extra cost.
• Optional onsite support in major metro areas is offered throughout the country at extra cost.
• You keep full control of your clients and invoicing.
• Your customers submit requests via your custom branded web portal, a toll-free number, or by sending a request to your designated mailbox.
• Each end user request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated remotely until they are closed.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service organizations allows you to become a sole source for virtually all IT guidance and troubleshooting your clients may require. You can grow your team and strategic in-house competencies steadily without having to turn down opportunities owing to a gap in in-house expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent works as a transparent extension of your in-house IT service team, responding to your management, and invoices you rather than your client.
• By-the-Minute Billing: Progent bills by the minute to minimize expenses.
• Detailed Service Reporting: Progent uses an advanced documentation platform to ensure that all services delivered are thoroughly documented. This makes it easy for you to transfer service responsibilities to in-house consultants once you have enough staff and appropriate technical skills.

• Safely Expand Your IT Support Business: You can easily and safely accept more jobs outside your core fields of expertise and open new geographies without exposure to the risks associated with expanding your full-time staff too rapidly.
• Strengthen Your Name: You can solidify your positioning as a comprehensive IT service provider by offering more solutions to more clients using your own company name.
• Add to Your IT Support Catalog: Progent offers top-tier support in a broad range of technologies and can act as a reliable resource for growing your IT support operations.
• Fast Problem Escalation: With a large roster of top-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
• Keep Your Customers Happy: Happy customers stick. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from other support firms.
• Online Support Professionals: For two decades, Progent has delivered online IT support ranging from Help Desk support to advanced consulting. Efficient remote service cuts costs and produces quick solutions.
• Major Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's technology certifications.

Progent's Areas of Expertise for Nashville, Tennessee Companies
Progent's veteran team of certified engineers offers Nashville, Tennessee companies a broad array of remote technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for IT service organizations include:

Find Out More Details About Progent's Reseller Support for IT Service Firms in Nashville, Tennessee
To learn additional information about Progent's consulting program for network service firms in Nashville, Tennessee, call 1-800-993-9400 or refer to Contact Progent.