Irvine Consulting for IT Service Companies

Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Irvine
Progent's consulting support for network service organizations in Irvine California allows you to provide your customers Progent's consulting and Help Desk support with your own branding as a transparent supplement to your in-house IT support group. These services can help you grow your client base, fill out your service offerings, create happy clients, and improve your profits.

Progent's team of network infrastructure engineers, PC integration and troubleshooting technicians, network admins, and data security professionals have worked as transparent supplements to the IT staffs of some of the world's biggest IT support businesses. Progent's breadth and depth of expertise allows you to widen the capabilities of your IT service practice, and Progent's transparency lets you elevate and protect your branding.

Progent is a network consulting company with 20 years of experience providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network experts of any private computer services company in the world. Progent has delivered remote IT assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Reselling Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service organizations offers seamless resale to your customers of professional services. Progent bills your firm exclusively and works under your instructions to provide your clients consulting and support services under your brand. In addition, Progent has an affordable Off-hours Support Service for clients who require 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is fundamental to a successful IT Call Center. But modern ticketing platforms are not just costly to acquire and staff, but challenging to set up and maintain. Smaller IT service companies do not have the required budget or personnel. Progent's Call Center and ticketing solution offers IT support organizations a practical way to keep their company branding while providing their customers responsive desktop support built around an advanced ticketing platform and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing solution for IT service organizations takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing program enable you to increase your support workload, the range of technical issues your company can handle, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT support organizations include:

• Progent's online desktop support team delivers Level 1 end user support with 1-hour service level agreement to commence work during standard business hours.
• Normal support times are 5am to 7pm PST, five days per week.
• Extended hours support is offered at extra cost.
• Optional onsite support in larger metros is offered throughout the country at additional cost.
• You retain full control of your clients and invoicing.
• Your customers submit service requests using your own branded Internet portal, an 800 phone number, or by sending a request to your designated email address.
• Each client request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated remotely until they are closed.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting for Network Service Firms
Progent's consulting for IT service organizations allows you to act as a sole source for practically all technical guidance and troubleshooting your clients may require. You can build your team and strategic in-house competencies at your own pace without having to decline new business owing to a lack of expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent acts as a seamless supplement to your in-house support team, responding to your management, and invoices you rather than your customer.
• Granular Billing: Progent bills by the minute to reign in expenses.
• Detailed Documentation: Progent uses an advanced documentation system to ensure that all services performed are thoroughly described. This allows your IT support organization to transfer service responsibilities to internal consultants once you have sufficient staff and relevant technical skills.

• Safely Grow Your IT Support Business: You can easily and efficiently take on more opportunities beyond your core areas of expertise and open additional territories without the risks associated with expanding your head count too quickly.
• Strengthen Your Name: You can improve your positioning as a comprehensive network service provider by offering more services to more clients under your own company name.
• Flesh Out Your IT Support Portfolio: Progent can provide top-tier expertise in a broad array of IT disciplines and can be a reliable reservoir of skills for growing your IT service operations.
• Rapid Escalation: With a large team of high-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
• Keep Your Customers Satisfied: Happy customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek expertise from your competitors.
• Online Support Professionals: For two decades, Progent has delivered remote IT support from Call Center support to advanced consulting. Effective remote service cuts costs while delivering fast results.
• Major Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.

Progent's Practice Areas for Irvine, California Organizations
Progent's veteran team of certified engineers can deliver Irvine, California organizations a wide array of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service providers include:

Learn More About Progent's Consulting Program for IT Service Organizations in Irvine, California
For more details about Progent's consulting program for network service firms in Irvine, California, call 1-800-993-9400 or visit Contact Progent.