Allentown Consulting for IT Service Organizations

Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Allentown
Progent's consulting services for IT service organizations in Allentown Pennsylvania allows you to offer your customers Progent's consulting and Help Desk Call Center support under your company's own branding as a seamless extension of your in-house IT services team. These services can ease the way for you to grow your revenue, close gaps in your service offerings, satisfy your clients, and increase your profits.

Progent's roster of network experts, desktop support technicians, IT admins, and data security professionals have acted as transparent adjuncts to the support staffs of some of the world's largest IT support firms. Progent's range of expertise enables you to widen the scope of your IT service practice, and Progent's close integration with your support team lets you elevate and preserve your company's brand.

Progent is a network support company with two decades of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)

Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for IT service providers features transparent resale to your customers of professional services. Progent bills your firm directly and performs under your direction to provide your customers consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for clients who require 24x7 support.

Help Desk and Ticketing for Network Service Providers
Ticketing is fundamental to a successful service desk. But modern ticketing systems are not just costly to license and staff, but challenging to configure and maintain. Smaller IT service firms rarely have the necessary budget or personnel. Progent's Help Desk and ticketing solution offers IT support organizations an economical way to keep their custom branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing program for IT service organizations leverages Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing program enable you to expand your physical and virtual support workload, the diversity of technologies your business can take on, the number of locations you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service companies include:

• Progent's remote desktop support group provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal work hours.
• Standard service hours are from 5am to 7pm PST, five days per week.
• Extended hours support is offered at extra cost.
• Optional onsite support in major metros is offered throughout the US at additional cost.
• You have complete control of your clients and invoicing.
• Your clients enter service requests through your branded Internet portal, a toll-free number, or by sending a message to your specified mailbox.
• Every customer request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified remotely until resolution.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service firms allows you to act as a single point of contact for virtually all IT guidance and troubleshooting your clients may need. You can grow your team and strategic IT skills at your own pace without having to say no to new business due to a gap in expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent acts as a transparent supplement to your internal IT service group, under your direction, and bills you instead of your client.
• By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
• Detailed Service Reporting: Progent utilizes an advanced reporting platform to ensure that all IT services delivered are fully documented. This makes it easy for your IT support organization to transfer service responsibilities to internal consultants when you have sufficient people and appropriate skill sets.

• Safely Grow Your Service Practice: You can easily and safely take on more jobs outside your core fields of excellence and serve new territories without exposure to the risks involved with expanding your full-time staff too rapidly.
• Strengthen Your Name: You can improve your mind share as a comprehensive IT support provider by delivering more solutions to more clients using your own brand.
• Flesh Out Your Services Catalog: Progent offers top-tier support in a wide range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support business.
• Fast Escalation: Thanks to a sizable roster of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
• Make Your Clients Satisfied: Happy clients stick. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from your competitors.
• Remote Support Experts: For 20 years, Progent has delivered remote network support ranging from Help Desk support to high-level consulting. Effective remote service saves money while delivering quick solutions.
• Advanced Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Allentown, Pennsylvania Companies
Progent's nationwide roster of certified engineers can provide Allentown, Pennsylvania companies a wide range of online consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Consulting Program for IT Service Providers in Allentown, Pennsylvania
For more details about Progent's reseller program for IT service firms in Allentown, Pennsylvania, call 1-800-993-9400 or see Contact Progent.