Virginia Beach Consulting Expertise for Computer Support Firms

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Providers in Virginia Beach
Progent's consulting services for IT service firms in Virginia Beach Virginia enables your company to provide your clients Progent's consulting and Help Desk Call Center support with your own branding as a transparent augmentation of your regular IT support group. This can ease the way for you to add to your client base, close gaps in your service offerings, create happy customers, and increase your bottom line.

Progent's nationwide team of network infrastructure engineers, PC support specialists, network administrators, and cybersecurity professionals have acted as seamless supplements to the IT groups of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge allows you to widen the scope of your IT support business, and Progent's transparency helps you strengthen and protect your company's brand.

Progent is a network support firm with 20 years of background providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for IT service organizations offers transparent resale to your clients of professional IT services. Progent invoices your firm directly and works under your instructions to provide your clients support services under your branding. Also, Progent offers an affordable Off-hours Support Program for customers who need 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is fundamental to an effective IT Call Center. But enterprise-grade ticketing platforms are not just expensive to license and staff, but also challenging to configure and manage. Small or niche IT support firms rarely have the necessary resources. Progent's Help Desk and ticketing program offers IT support organizations an economical way to keep their own branding while providing their clients responsive desktop support services built around a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT support firms takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The features available with Progent's Service Desk and ticketing solution enable your IT service firm to expand your support workload, the range of technical issues your company can handle, the number of locations you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support firms include:

• Progent's remote desktop service group delivers Level 1 end user support with 1-hour service level agreement to begin work during normal business hours.
• Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended support is offered at additional cost.
• Optional on-premises service in major metro areas is available throughout the US at extra cost.
• You retain complete control of your clients and invoicing.
• Your customers enter requests using your branded Internet portal, an 800 number, or by directing a request to your designated mailbox.
• Each customer request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated remotely until they are closed.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service firms allows your support team to become a single point of contact for practically all technical guidance and troubleshooting your clients may require. You can grow your team and core IT skills steadily without being forced to turn down opportunities owing to a gap in expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent works as a seamless supplement to your internal support group, responding to your management, and invoices your firm instead of your client.
• By-the-Minute Billing: Progent bills by the minute to reign in expenses.
• Detailed Reporting: Progent uses an advanced service documentation platform to make sure all IT services performed are thoroughly documented. This enables support group to transfer service assignments to in-house personnel when you have enough staff and appropriate technical skills.

• Safely Grow Your IT Support Business: You can quickly and affordably take on more opportunities beyond your core areas of excellence and open additional territories without assuming the risks associated with increasing your head count too quickly.
• Strengthen Your Name: You can improve your positioning as a comprehensive IT service firm by delivering more services to more customers under your own brand.
• Flesh Out Your Services Catalog: Progent offers world-class support in a wide range of technologies and can act as a dependable resource for growing your IT support business.
• Fast Escalation: Thanks to a sizable team of senior IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
• Make Your Customers Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek help outside the fold.
• Remote Technical Support Professionals: For two decades, Progent has delivered remote network support from Call Center services to high-level consulting. Effective online service saves money while delivering fast results.
• Top Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts have earned top certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's certifications.

Progent's Practice Areas for Virginia Beach, Virginia Companies
Progent's nationwide roster of certified consultants and technical experts offers Virginia Beach, Virginia organizations a wide range of online technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:

Learn More Details About Progent's Reseller Program for Network Service Providers in Virginia Beach, Virginia
For additional information about Progent's consulting program for IT service firms in Virginia Beach, Virginia, call 1-800-993-9400 or visit Contact Progent.