Vacaville Consulting Services for IT Support Companies

Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Vacaville
Progent's consulting support for network service firms in Vacaville California allows you to provide your clients Progent's consulting and Help Desk support using your brand as a seamless extension of your regular IT services team. These services can help you add to your client base, close gaps in your service portfolio, satisfy your customers, and increase your bottom line.

Progent's nationwide roster of network experts, desktop integration and troubleshooting technicians, network administrators, and cybersecurity professionals have acted as seamless supplements to the support staffs of some of the world's largest IT service businesses. Progent's breadth and depth of technical knowledge enables you to broaden the capabilities of your IT support practice, and Progent's close integration with your support team helps you strengthen and preserve your company's brand.

Progent is a network support company with 20 years of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any private IT support company in the world. Progent has delivered remote technical assistance and consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for network service organizations offers transparent resale to your customers of professional IT services. Progent bills your firm directly and performs under your instructions to provide your clients support services under your brand. In addition, Progent has a low-cost Extended Hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is fundamental to an efficient IT Call Center. But full-featured ticketing systems are not only costly to acquire and staff, but challenging to configure and manage. Small or niche IT support organizations seldom have the required resources. Progent's Service Desk and ticketing solution gives IT support firms an economical way to keep their custom branding while providing their clients world-class desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing solution for IT service firms takes advantage of Progent's investments in advanced ticketing technology, a remote desktop support team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The features available with Progent's Call Center and ticketing program enable you to expand your support workload, the range of technical issues your firm can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT support companies include:

• Progent's online desktop support staff delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during standard work hours.
• Standard service hours are from 5am to 7pm PST, five days per week.
• Extended hours support is offered at additional cost.
• Optional onsite service in larger metros is offered throughout the US at additional cost.
• You have full control of your clients and invoicing.
• Your customers submit incident reports through your own branded web portal, a toll-free number, or by sending a request to your assigned email address.
• Each client request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified remotely until resolution.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service providers allows you to act as a single point of contact for virtually all IT expertise your clients may require. You can build your staff and strategic in-house competencies at your own pace without having to say no to new business due to a lack of in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent acts as a transparent extension of your internal support team, under your coordination, and invoices your firm rather than your client.
• Granular Billing: Progent bills on a per-minute basis to reign in costs.
• Extensive Reporting: Progent uses an advanced service documentation platform to ensure that all services delivered are fully documented. This enables support group to shift account responsibilities to in-house consultants once you have enough staff and relevant skill sets.

• Safely Expand Your IT Support Business: You can easily and safely accept additional opportunities beyond your main areas of excellence and open additional territories without exposure to the risks associated with expanding your head count too quickly.
• Re-enforce Your Brand: You can solidify your mind share as a comprehensive network service firm by offering more solutions to more customers using your own company name.
• Add to Your Services Catalog: Progent offers top-tier support in a wide array of IT disciplines and can be a reliable resource for expanding your IT support operations.
• Fast Escalation: With a sizable team of senior consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
• Make Your Customers Happy: Satisfied customers stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for help outside the fold.
• Online Technical Support Professionals: For two decades, Progent has provided online network support ranging from Call Center services to advanced consulting. Efficient remote support cuts costs while delivering quick results.
• Advanced Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants have earned top certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.

Progent's Practice Areas for Vacaville, California Organizations
Progent's seasoned roster of certified consultants can provide Vacaville, California organizations a broad range of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service organizations include:

Find Out More About Progent's Consulting Program for Network Service Firms in Vacaville, California
To learn additional details about Progent's reseller program for IT service firms in Vacaville, California, call 1-800-993-9400 or see Contact Progent.