San Francisco Expertise for IT Support Firms

Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in San Francisco
Progent's consulting support for network service firms in San Francisco California enables your company to provide your customers Progent's consulting expertise and Help Desk support using your own branding as a seamless extension of your regular IT support team. This can put you on the fast track to grow your client base, fill out your service catalog, create happy clients, and increase your bottom line.

Progent's team of network infrastructure engineers, PC integration and troubleshooting specialists, network administrators, and data security professionals have worked as transparent extensions to the IT staffs of some of the country's biggest IT support firms. Progent's range of technical knowledge allows you to broaden the capabilities of your IT support practice, and Progent's transparency helps you strengthen and protect your company's brand.

Progent is an IT support company with 20 years of experience delivering remote expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network infrastructure experts of any private computer support firm in the world. Progent has provided remote technical support and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service organizations features seamless resale to your customers of professional IT services. Progent invoices you exclusively and performs under your instructions to provide your customers support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is fundamental to an effective IT Call Center. But full-featured ticketing platforms are not just costly to acquire and staff, but difficult to configure and maintain. Smaller IT support organizations seldom have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT support firms an economical way to retain their own branding while delivering their customers world-class desktop support services backed by an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing program for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your current ticketing platform. The features available with Progent's Call Center and ticketing solution enable your IT service firm to increase your support volume, the diversity of technologies your business can take on, the number of geographies you can service, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT support organizations include:

• Progent's remote desktop service team delivers Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
• Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended hours support is offered at additional cost.
• Optional on-premises service in larger metro areas is available throughout the US at extra cost.
• You have full control of your customers and invoicing.
• Your customers submit incident reports through your own branded Internet portal, an 800 phone number, or by sending a message to your assigned mailbox.
• Each client request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated remotely while they are active.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service organizations allows your support team to act as a single source for practically all technical guidance and troubleshooting your clients may need. You can grow your staff and strategic IT skills at your own pace without having to say no to new business owing to a lack of in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent works as a transparent extension of your internal IT service group, responding to your coordination, and invoices you rather than your client.
• Granular Billing: Progent bills on a per-minute basis to minimize costs.
• Detailed Service Reporting: Progent uses an advanced service documentation system to make sure all services delivered are fully described. This allows your IT support organization to transfer account responsibilities to in-house consultants when you have enough people and appropriate technical skills.

• Safely Expand Your IT Support Business: You can quickly and affordably take on additional opportunities beyond your main fields of excellence and serve new territories without assuming the risks associated with increasing your head count too quickly.
• Strengthen Your Brand: You can solidify your mind share as a comprehensive IT support firm by delivering more services to more customers under your own brand.
• Flesh Out Your Services Portfolio: Progent offers world-class expertise in a broad array of technologies and can be a dependable resource for expanding your IT service operations.
• Fast Escalation: Thanks to a sizable team of high-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
• Keep Your Customers Satisfied: Happy customers are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from other support firms.
• Online Support Experts: For two decades, Progent has delivered online network support from Help Desk support to high-level consulting. Effective remote service cuts costs and produces quick results.
• Top Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.

Progent's Areas of Expertise for San Francisco, California Businesses
Progent's veteran team of certified consultants can provide San Francisco, California businesses a wide range of remote technical guidance and debugging services. Areas of expertise covered under Progent's consulting program for IT service organizations include:

Find Out More About Progent's Reseller Support for IT Service Organizations in San Francisco, California
For additional details about Progent's reseller support for network service firms in San Francisco, California, call 1-800-993-9400 or refer to Contact Progent.