San Diego UCSD Consulting Experts for Network Service Providers

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in San Diego UCSD
Progent's consulting services for network service firms in San Diego UCSD California enables you to provide your clients Progent's consulting and Help Desk Call Center support under your own branding as a seamless supplement to your in-house network services group. These services can ease the way for you to add to your revenue, close gaps in your service catalog, create happy customers, and improve your bottom line.

Progent's nationwide roster of network experts, desktop support technicians, IT admins, and cybersecurity consultants have worked as seamless extensions to the support groups of some of the world's biggest IT service businesses. Progent's range of expertise enables you to broaden the capabilities of your IT support business, and Progent's close integration with your support team helps you promote and protect your company's brand.

Progent is an IT support company with 20 years of experience delivering remote expertise to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any private computer support firm in the world. Progent has delivered remote technical support and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's clients.)

Reselling Progent's Support Services Under Your Branding
Progent's consulting program for IT service organizations offers seamless resale to your clients of world-class IT services. Progent bills your firm exclusively and performs under your instructions to deliver your clients consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Program for customers who need 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are the heart of an efficient IT Call Center. But enterprise-grade ticketing systems are not just costly to acquire and staff, but a hassle to set up and manage. Small or niche IT service firms do not have the required resources. Progent's Call Center and ticketing solution gives IT support organizations a practical way to retain their custom branding while providing their customers world-class desktop support backed by an advanced ticketing system and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing program for IT support companies leverages Progent's investments in advanced ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing services allow you to expand your physical and virtual support workload, the range of technical issues your firm can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT support companies include:

• Progent's remote desktop service group delivers Level 1 end user help with 1-hour SLA to commence work during normal business hours.
• Standard service times are from 5am to 7pm PST, five days per week.
• Extended hours support is available at additional cost.
• Optional onsite support in larger metros is offered throughout the country at extra cost.
• You retain full control of your clients and billing.
• Your customers submit service requests by means of your custom branded web portal, a toll-free phone number, or by directing a message to your assigned email address.
• Each client request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified online until they are closed.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Providers
Progent's consulting for IT service firms allows you to become a sole point of contact for practically all IT guidance and troubleshooting your clients may require. You can build your team and strategic IT skills at your own pace without being forced to say no to opportunities due to a lack of in-house expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Service Delivery: Progent acts as a transparent supplement to your in-house support team, under your management, and bills your firm instead of your customer.
• Granular Billing: Progent charges on a per-minute basis to reign in costs.
• Detailed Service Documentation: Progent utilizes an enterprise-class service documentation system to make sure all services delivered are thoroughly described. This enables you to shift account responsibilities to internal consultants once you have enough people and relevant technical skills.

• Safely Expand Your Service Practice: You can easily and affordably take on more opportunities beyond your core fields of excellence and open additional territories without assuming the risks involved with increasing your head count too rapidly.
• Strengthen Your Name: You can improve your positioning as a full-spectrum IT support firm by delivering more services to more customers using your own brand.
• Add to Your IT Support Catalog: Progent can provide top-tier expertise in a wide range of technologies and can act as a reliable reservoir of skills for expanding your IT support operations.
• Rapid Escalation: Thanks to a large roster of top-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
• Make Your Customers Happy: Satisfied customers stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from other support firms.
• Remote Technical Support Experts: For two decades, Progent has provided online network support ranging from Call Center support to high-level consulting. Efficient online support saves money while delivering quick solutions.
• Top Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.

Progent's Practice Areas for San Diego UCSD, California Organizations
Progent's nationwide roster of certified consultants offers San Diego UCSD, California organizations a broad array of online consulting and troubleshooting services. Areas of expertise offered under Progent's consulting program for network service organizations include:

Find Out More About Progent's Reseller Program for Network Service Firms in San Diego UCSD, California
For additional information about Progent's reseller program for network service organizations in San Diego UCSD, California, call 1-800-993-9400 or see Contact Progent.