San Bernardino Consulting Services for IT Service Firms

Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in San Bernardino
Progent's consulting services for network service organizations in San Bernardino California allows your company to provide your customers Progent's consulting and Help Desk support with your company's brand as a transparent augmentation of your in-house network services team. This can put you on the fast track to add to your revenue, flesh out your service catalog, create happy customers, and increase your bottom line.

Progent's team of network infrastructure experts, PC support specialists, IT administrators, and data security professionals have worked as seamless extensions to the IT groups of some of the country's biggest IT service businesses. Progent's breadth and depth of technical knowledge allows you to widen the scope of your IT support business, and Progent's close integration with your support team lets you elevate and protect your company's brand.

Progent is a network support firm with 20 years of experience providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network experts of any private computer services company in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)

Reselling Progent's Support Services With Your Branding
Progent's reseller program for IT service firms features transparent resale to your clients of world-class IT services. Progent bills your firm directly and works under your direction to provide your customers support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Program for customers who require 24x7 support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing is fundamental to a successful IT Call Center. But enterprise-grade ticketing platforms are not only costly to license and staff, but also difficult to set up and manage. Small or niche IT service providers rarely have the necessary resources. Progent's Help Desk and ticketing solution gives IT support organizations an affordable way to keep their custom branding while delivering their customers world-class desktop support backed by an advanced ticketing platform and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing program for IT service organizations leverages Progent's sizable investments in advanced ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing solution enable your IT service firm to increase your support workload, the range of technologies your company can handle, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT support organizations include:

• Progent's online desktop service group provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal work hours.
• Normal support times are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended hours support is available at additional cost.
• Optional on-premises service in major metro areas is offered across the US at additional cost.
• You have full control of your clients and invoicing.
• Your clients submit incident reports using your custom branded Internet portal, an 800 number, or by sending a message to your designated email address.
• Each end user request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated remotely until resolution.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service firms allows your support team to become a sole source for virtually all technical guidance and troubleshooting your customers may need. You can build your staff and strategic IT skills at your own pace without having to decline opportunities owing to a gap in in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent acts as a seamless extension of your internal IT service group, under your direction, and invoices you rather than your client.
• By-the-Minute Billing: Progent bills by the minute to minimize costs.
• Extensive Service Documentation: Progent utilizes an advanced documentation platform to make sure all IT services delivered are thoroughly described. This enables support group to shift account assignments to internal personnel when you have enough people and relevant technical skills.

• Safely Expand Your Service Business: You can easily and safely accept additional jobs outside your main fields of excellence and serve additional territories without exposure to the risks associated with expanding your head count too quickly.
• Re-enforce Your Name: You can improve your positioning as a comprehensive network service provider by delivering more solutions to more clients under your own brand.
• Add to Your Services Portfolio: Progent offers world-class expertise in a wide range of technologies and can act as a reliable resource for expanding your IT support business.
• Fast Problem Escalation: With a large team of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
• Keep Your Clients Happy: Happy clients are loyal. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from other support firms.
• Remote Support Professionals: For 20 years, Progent has provided remote network support from Call Center services to advanced consulting. Efficient online support saves money while delivering fast solutions.
• Top Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and GIAC. Find out more about Progent's industry certifications.

Progent's Practice Areas for San Bernardino, California Businesses
Progent's seasoned roster of certified consultants and technical experts offers San Bernardino, California companies a wide array of remote consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:

Find Out More Details About Progent's Consulting Support for Network Service Organizations in San Bernardino, California
For additional information about Progent's reseller program for network service organizations in San Bernardino, California, call 1-800-993-9400 or visit Contact Progent.