Phoenix Consulting Services for Computer Support Firms

Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Phoenix
Progent's consulting services for network service firms in Phoenix Arizona allows you to offer your clients Progent's consulting and Help Desk Call Center support with your company's own branding as a seamless supplement to your regular network support team. These services can ease the way for you to add to your client base, fill out your service catalog, create happy customers, and improve your bottom line.

Progent's nationwide roster of network infrastructure engineers, PC support technicians, IT admins, and cybersecurity professionals have acted as transparent supplements to the support staffs of some of the world's biggest IT support firms. Progent's range of technical knowledge enables you to add to the capabilities of your IT service business, and Progent's transparency helps you elevate and protect your company's brand.

Progent is an IT support company with two decades of background delivering remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent computer support firm in the world. Progent has provided remote IT support and consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service providers features transparent resale to your clients of world-class services. Progent bills your firm directly and works under your instructions to deliver your clients consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Program for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the enabling technology behind an efficient service desk. But enterprise-grade ticketing systems are not just costly to license and staff, but difficult to set up and manage. Smaller IT service organizations do not have the necessary financial or human resources. Progent's Service Desk and ticketing solution offers IT support organizations a practical way to keep their own branding while delivering their customers responsive desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing solution for IT support firms takes advantage of Progent's investments in advanced ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing services allow you to expand your physical and virtual support volume, the range of technologies your firm can handle, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT support companies include:

• Progent's online desktop support group provides Level 1 end user support with 1-hour SLA to commence work during normal work hours.
• Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended support is available at additional cost.
• Optional onsite support in larger metro areas is offered throughout the country at additional cost.
• You retain complete control of your customers and billing.
• Your clients enter incident reports through your own branded web portal, a toll-free phone number, or by sending a request to your designated email address.
• Every client request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified online while they are active.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service firms allows your support team to act as a sole source for practically all technical guidance and troubleshooting your customers may require. You can build your team and core IT skills at your own pace without being forced to decline opportunities due to a gap in in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent works as a transparent supplement to your internal support group, responding to your management, and bills you rather than your customer.
• Granular Billing: Progent bills by the minute to reign in expenses.
• Extensive Service Reporting: Progent utilizes an enterprise-class service documentation platform to make sure all services performed are thoroughly documented. This enables support group to shift service assignments to in-house consultants once you have sufficient people and relevant technical skills.

• Safely Expand Your IT Support Practice: You can easily and safely accept more opportunities outside your core fields of excellence and serve additional territories without assuming the risks involved with increasing your full-time staff too rapidly.
• Strengthen Your Brand: You can solidify your mind share as a full-spectrum network service provider by offering more solutions to more customers using your own company name.
• Add to Your Services Catalog: Progent offers top-tier expertise in a wide range of IT disciplines and can be a reliable reservoir of skills for expanding your IT service operations.
• Fast Problem Escalation: With a sizable team of senior IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
• Keep Your Clients Happy: Happy customers stick. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for expertise from your competitors.
• Online Technical Support Professionals: For 20 years, Progent has provided remote network support from Call Center services to high-level consulting. Effective online support saves money while delivering fast solutions.
• Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.

Progent's Areas of Expertise for Phoenix, Arizona Businesses
Progent's nationwide team of certified consultants and technical experts offers Phoenix, Arizona businesses a broad range of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for IT service organizations include:

Learn More About Progent's Consulting Support for Network Service Firms in Phoenix, Arizona
To learn additional details about Progent's consulting support for IT service firms in Phoenix, Arizona, call 1-800-993-9400 or see Contact Progent.