Las Vegas Consulting Services for Network Service Organizations

Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Las Vegas
Progent's consulting services for IT service organizations in Las Vegas Nevada allows your company to offer your customers Progent's consulting and Help Desk support under your own branding as a transparent supplement to your in-house network services group. These services can put you on the fast track to grow your revenue, flesh out your service portfolio, satisfy your clients, and improve your bottom line.

Progent's nationwide roster of network infrastructure experts, desktop support specialists, IT administrators, and data security consultants have acted as transparent extensions to the IT staffs of some of the world's largest IT service firms. Progent's range of expertise enables you to add to the capabilities of your IT support business, and Progent's close integration with your support team lets you strengthen and protect your company's brand.

Progent is an IT consulting company with 20 years of experience delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network experts of any independent IT support firm in the world. Progent has provided online technical assistance and consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)

Reselling Progent's Services With Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your clients of world-class services. Progent bills your firm directly and works under your instructions to provide your customers support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing systems are fundamental to a successful Help Desk. But modern ticketing platforms are not only costly to license and staff, but also a hassle to configure and maintain. Small or niche IT service organizations rarely have the necessary budget or personnel. Progent's Help Desk and ticketing program gives IT service organizations an affordable way to keep their own branding while providing their customers responsive desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing program for IT support companies leverages Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing system. The features available with Progent's Service Desk and ticketing program enable your IT service firm to expand your support workload, the diversity of technologies your company can take on, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT support firms include:

• Progent's online desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal business hours.
• Standard support hours are from 5am to 7pm PST, five days a week.
• Extended support is available at additional cost.
• Optional on-premises support in larger metros is offered across the country at additional cost.
• You have full control of your customers and invoicing.
• Your customers enter requests via your branded Internet portal, a toll-free number, or by directing a message to your designated email address.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated online until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service firms allows your support team to become a single source for practically all technical expertise your customers may need. You can grow your staff and core in-house competencies steadily without having to turn down new business due to a gap in expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent acts as a transparent supplement to your internal IT service group, responding to your direction, and bills you rather than your client.
• By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
• Extensive Service Reporting: Progent uses an enterprise-class reporting platform to make sure all services performed are fully documented. This makes it easy for you to transfer account responsibilities to internal consultants once you have enough people and appropriate technical skills.

• Safely Expand Your IT Support Business: You can quickly and efficiently take on additional jobs beyond your core areas of excellence and open additional geographies without exposure to the risks associated with expanding your head count too quickly.
• Re-enforce Your Brand: You can solidify your positioning as a full-spectrum IT service provider by offering more solutions to more clients using your own brand.
• Flesh Out Your IT Support Portfolio: Progent offers top-tier support in a wide array of IT disciplines and can act as a reliable resource for growing your IT service business.
• Fast Problem Escalation: With a large roster of senior consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
• Keep Your Clients Happy: Satisfied customers keep coming back. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
• Online Support Experts: For two decades, Progent has provided remote IT support ranging from Call Center services to advanced consulting. Effective remote service saves money and produces quick results.
• Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's certifications.

Progent's Areas of Expertise for Las Vegas, Nevada Businesses
Progent's seasoned team of certified consultants and technical experts offers Las Vegas, Nevada businesses a broad range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:

Find Out More About Progent's Reseller Support for IT Service Firms in Las Vegas, Nevada
For additional details about Progent's consulting program for IT service organizations in Las Vegas, Nevada, call 1-800-993-9400 or see Contact Progent.