Honolulu Expertise for Network Service Providers

Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Honolulu
Progent's consulting services for network service firms in Honolulu Hawaii enables you to offer your customers Progent's consulting and Help Desk Call Center support with your company's own branding as a transparent augmentation of your regular network support group. This can ease the way for you to add to your client base, fill out your service portfolio, satisfy your clients, and improve your profits.

Progent's nationwide roster of network engineers, PC integration and troubleshooting technicians, network administrators, and data security professionals have worked as seamless extensions to the support staffs of some of the country's largest IT support firms. Progent's breadth and depth of expertise enables you to add to the scope of your IT service business, and Progent's close integration with your support team helps you strengthen and preserve your company's brand.

Progent is a network support company with two decades of experience providing online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any private computer services company in the world. Progent has delivered online IT assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)

Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for network service providers offers transparent resale to your customers of world-class services. Progent invoices your firm exclusively and performs under your instructions to deliver your clients consulting and support services under your brand. In addition, Progent has an affordable Extended Hours Support Service for clients who require access to 24x7 support.

Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the heart of a successful IT Call Center. But modern ticketing systems are not only expensive to acquire and staff, but difficult to configure and manage. Smaller IT support companies do not have the necessary budget or personnel. Progent's Service Desk and ticketing program offers IT service organizations an affordable way to retain their company branding while delivering their clients responsive desktop support built around an advanced ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop services staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing services enable your IT service firm to increase your support volume, the diversity of technical issues your firm can handle, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT service companies include:

• Progent's remote desktop service staff delivers Level 1 end user support with 1-hour service level agreement to commence work during normal work hours.
• Standard support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended support is offered at extra cost.
• Optional on-premises service in larger metro areas is available across the country at extra cost.
• You keep complete control of your customers and billing.
• Your customers enter service requests using your custom branded Internet portal, a toll-free phone number, or by sending a request to your designated mailbox.
• Every client request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated online until resolution.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting for Network Service Firms
Progent's consulting for network service organizations allows you to act as a single source for practically all technical expertise your customers may need. You can build your staff and strategic in-house competencies at your own pace without being forced to decline new business due to a gap in in-house expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent works as a transparent extension of your in-house support group, responding to your direction, and invoices you rather than your client.
• By-the-Minute Billing: Progent charges by the minute to reign in expenses.
• Extensive Reporting: Progent uses an enterprise-class service documentation system to make sure all services performed are thoroughly described. This makes it easy for your IT support organization to transfer service assignments to internal personnel once you have sufficient people and appropriate technical skills.

• Safely Grow Your Service Business: You can quickly and affordably accept additional opportunities outside your main areas of excellence and serve new territories without exposure to the risks involved with increasing your full-time staff too rapidly.
• Strengthen Your Name: You can solidify your positioning as a comprehensive network service provider by offering more solutions to more clients under your own brand.
• Add to Your Services Catalog: Progent offers top-tier support in a broad range of technologies and can be a dependable resource for expanding your IT support operations.
• Rapid Problem Escalation: With a large team of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
• Make Your Customers Happy: Satisfied clients are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from your competitors.
• Online Technical Support Professionals: For 20 years, Progent has provided online IT support ranging from Help Desk support to high-level consulting. Efficient online service saves money and produces quick solutions.
• Advanced Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's technology certifications.

Progent's Areas of Expertise for Honolulu, Hawaii Organizations
Progent's veteran roster of certified consultants can provide Honolulu, Hawaii businesses a broad array of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Reseller Program for Network Service Organizations in Honolulu, Hawaii
For additional details about Progent's consulting program for IT service organizations in Honolulu, Hawaii, call 1-800-993-9400 or visit Contact Progent.