Fort Worth Specialists for IT Service Firms

Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Fort Worth
Progent's consulting services for network service organizations in Fort Worth Texas allows you to offer your clients Progent's consulting expertise and Help Desk support under your brand as a seamless augmentation of your in-house network support group. This can ease the way for you to add to your revenue, flesh out your service catalog, create happy customers, and increase your profits.

Progent's nationwide roster of network infrastructure experts, PC integration and troubleshooting technicians, network administrators, and data security consultants have acted as transparent extensions to the IT groups of some of the country's biggest IT support businesses. Progent's breadth and depth of expertise enables you to broaden the capabilities of your IT support business, and Progent's close integration with your support team helps you promote and protect your branding.

Progent is a network consulting firm with two decades of experience providing remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any independent computer services firm in the world. Progent has provided remote technical support and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for IT service organizations offers transparent resale to your customers of world-class IT services. Progent bills you exclusively and works under your instructions to provide your customers consulting and support services under your branding. Also, Progent has an affordable Extended Hours Support Service for customers who require 24x7 technical support.

Help Desk and Ticketing for IT Service Firms
Ticketing is fundamental to an efficient Help Desk. But full-featured ticketing platforms are not only expensive to acquire and staff, but challenging to configure and manage. Small or niche IT support providers do not have the necessary resources. Progent's Service Desk and ticketing solution offers IT support organizations an economical way to retain their custom branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT service companies leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The features offered with Progent's Service Desk and ticketing solution enable you to increase your support volume, the range of technical issues your company can take on, the number of geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT support companies include:

• Progent's online desktop support team delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard work hours.
• Standard support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended hours support is available at additional cost.
• Optional on-premises support in major metros is available throughout the country at extra cost.
• You keep full control of your clients and billing.
• Your clients enter incident reports via your custom branded web portal, a toll-free number, or by directing an email to your specified email address.
• Every client request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated remotely until resolution.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service organizations allows you to become a single point of contact for practically all technical guidance and troubleshooting your clients may need. You can grow your team and strategic IT skills at your own pace without having to decline opportunities due to a lack of in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent acts as a transparent supplement to your internal support group, responding to your coordination, and bills you instead of your customer.
• By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
• Extensive Service Documentation: Progent utilizes an advanced reporting system to ensure that all services delivered are thoroughly described. This makes it easy for you to shift service assignments to in-house personnel once you have enough staff and appropriate technical skills.

• Safely Grow Your Service Business: You can quickly and safely accept additional opportunities outside your core fields of expertise and open new geographies without exposure to the risks involved with increasing your full-time staff too quickly.
• Strengthen Your Brand: You can improve your mind share as a full-spectrum network support firm by offering more solutions to more clients under your own company name.
• Flesh Out Your IT Support Catalog: Progent offers world-class support in a broad range of technologies and can be a reliable resource for expanding your IT support operations.
• Rapid Escalation: Thanks to a sizable roster of top-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
• Keep Your Clients Satisfied: Happy clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek expertise outside the fold.
• Online Support Professionals: For 20 years, Progent has provided online IT support ranging from Help Desk services to advanced consulting. Effective remote support cuts costs and produces quick results.
• Major Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP, CISM, and CRISC. Find out more details about Progent's certifications.

Progent's Practice Areas for Fort Worth, Texas Organizations
Progent's nationwide team of certified engineers can provide Fort Worth, Texas organizations a broad range of remote consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Consulting Support for Network Service Providers in Fort Worth, Texas
For additional information about Progent's reseller support for network service firms in Fort Worth, Texas, call 1-800-993-9400 or visit Contact Progent.