Downers Grove Consulting Support for Network Service Providers

Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Downers Grove
Progent's consulting services for network service organizations in Downers Grove Illinois enables your company to offer your customers Progent's consulting and Help Desk Call Center support using your brand as a seamless extension of your regular network support team. These services can help you add to your revenue, expand your service offerings, satisfy your clients, and improve your bottom line.

Progent's roster of network infrastructure experts, desktop support specialists, IT administrators, and data security professionals have worked as seamless expansions to the IT groups of some of the country's largest IT support firms. Progent's range of technical knowledge enables you to widen the capabilities of your IT service practice, and Progent's close integration with your support team helps you promote and preserve your branding.

Progent is an IT consulting firm with two decades of background providing remote expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private computer services company in the world. Progent has provided remote technical assistance and consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for IT service organizations offers seamless resale to your clients of world-class services. Progent invoices your firm exclusively and works under your instructions to provide your clients support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for clients who require 24x7 technical support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind a successful IT Call Center. But modern ticketing systems are not just costly to acquire and staff, but challenging to configure and maintain. Smaller IT service firms seldom have the necessary resources. Progent's Service Desk and ticketing program gives IT support organizations a practical way to retain their own branding while providing their clients responsive desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing solution enable your IT service firm to increase your physical and virtual support workload, the range of technologies your company can handle, the number of locations you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT support companies include:

• Progent's remote desktop support group provides Level 1 end user assistance with 1-hour service level agreement to begin work during standard work hours.
• Standard support hours are 5am to 7pm Pacific Standard Time, five days per week.
• Extended hours support is available at additional cost.
• Optional on-premises service in larger metro areas is offered across the country at extra cost.
• You have complete control of your customers and invoicing.
• Your clients enter incident reports using your custom branded Internet portal, a toll-free number, or by sending an email to your specified mailbox.
• Every customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified online until they are closed.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service firms allows you to become a sole point of contact for practically all IT expertise your customers may need. You can grow your team and core in-house competencies steadily without being forced to turn down opportunities due to a gap in in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent acts as a transparent supplement to your in-house IT service team, responding to your management, and bills you instead of your client.
• Granular Billing: Progent charges on a per-minute basis to reign in expenses.
• Extensive Service Documentation: Progent utilizes an enterprise-class reporting system to make sure all services performed are thoroughly documented. This enables you to transfer account assignments to internal personnel when you have enough staff and appropriate technical skills.

• Safely Expand Your Service Business: You can quickly and efficiently take on more jobs outside your main fields of excellence and serve new territories without exposure to the risks associated with increasing your head count too quickly.
• Re-enforce Your Name: You can solidify your mind share as a comprehensive network service firm by delivering more solutions to more clients under your own brand.
• Add to Your IT Support Portfolio: Progent can provide top-tier support in a broad range of IT disciplines and can act as a reliable resource for expanding your IT support operations.
• Fast Escalation: Thanks to a large team of senior technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
• Make Your Customers Happy: Happy customers stick. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek help outside the fold.
• Online Technical Support Experts: For 20 years, Progent has delivered remote network support from Call Center services to advanced consulting. Efficient remote support cuts costs while delivering fast results.
• Major Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISM, and CRISC. Find out more details about Progent's industry certifications.

Progent's Areas of Expertise for Downers Grove, Illinois Companies
Progent's nationwide team of certified engineers offers Downers Grove, Illinois companies a wide range of online consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service firms include:

Find Out More Details About Progent's Consulting Program for IT Service Organizations in Downers Grove, Illinois
For additional details about Progent's consulting support for IT service firms in Downers Grove, Illinois, call 1-800-993-9400 or refer to Contact Progent.