Chatsworth Consulting Services for Computer Support Organizations

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Chatsworth
Progent's consulting services for network service firms in Chatsworth California allows you to provide your clients Progent's consulting and Help Desk support using your company's own branding as a transparent augmentation of your in-house network support team. These services can help you add to your client base, flesh out your service portfolio, satisfy your customers, and increase your profits.

Progent's nationwide roster of network infrastructure engineers, desktop support specialists, IT admins, and cybersecurity professionals have acted as seamless supplements to the IT groups of some of the country's largest IT service firms. Progent's range of expertise allows you to add to the scope of your IT support business, and Progent's close integration with your support team helps you elevate and protect your company's brand.

Progent is an IT consulting company with two decades of experience providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network experts of any private computer services company in the world. Progent has delivered online IT assistance and consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Using Progent's Services With Your Branding
Progent's consulting program for network service firms offers seamless resale to your clients of professional IT services. Progent invoices your firm directly and performs under your direction to provide your customers consulting and support services under your brand. Also, Progent offers a low-cost Extended Hours Support Service for customers who need 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are the heart of an efficient service desk. But enterprise-grade ticketing platforms are not just costly to license and staff, but difficult to configure and maintain. Small or niche IT support firms do not have the necessary resources. Progent's Help Desk and ticketing program offers IT service organizations an affordable way to keep their custom branding while delivering their clients responsive desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop services staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing solution enable your IT service firm to expand your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of locations you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT service firms include:

• Progent's remote desktop service group provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal work hours.
• Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended support is offered at additional cost.
• Optional onsite support in larger metros is offered across the US at additional cost.
• You retain full control of your customers and invoicing.
• Your customers enter incident reports via your own branded Internet portal, an 800 phone number, or by sending a message to your assigned email address.
• Every customer request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified remotely until resolution.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service firms allows you to become a sole source for practically all technical expertise your customers may require. You can build your staff and strategic IT skills at your own pace without being forced to turn down new business owing to a lack of in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent works as a transparent extension of your internal support group, under your direction, and bills you rather than your customer.
• By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
• Detailed Service Reporting: Progent utilizes an enterprise-class documentation system to make sure all IT services delivered are thoroughly described. This allows you to transfer account responsibilities to internal personnel once you have enough staff and relevant technical skills.

• Safely Grow Your IT Support Practice: You can easily and efficiently accept more jobs beyond your main areas of excellence and serve additional geographies without the risks associated with expanding your head count too rapidly.
• Re-enforce Your Brand: You can improve your positioning as a comprehensive network support firm by delivering more services to more clients under your own brand.
• Add to Your Services Catalog: Progent offers top-tier expertise in a broad range of technologies and can act as a dependable reservoir of skills for growing your IT service business.
• Fast Problem Escalation: Thanks to a large roster of top-level consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
• Keep Your Customers Happy: Happy clients keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for help outside the fold.
• Remote Technical Support Professionals: For 20 years, Progent has provided remote IT support ranging from Help Desk support to advanced consulting. Effective online service saves money while delivering fast solutions.
• Advanced Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.

Progent's Areas of Expertise for Chatsworth, California Companies
Progent's nationwide team of certified engineers can provide Chatsworth, California companies a wide array of remote consulting and troubleshooting services. Practice areas offered under Progent's consulting program for IT service organizations include:

Find Out More About Progent's Reseller Support for Network Service Providers in Chatsworth, California
To learn more information about Progent's consulting support for network service firms in Chatsworth, California, call 1-800-993-9400 or refer to Contact Progent.