In addition to offering fast access to top-tier IT consultants and subject matter experts to help Joinville, Santa Catarina companies with discrete IT issues or strategic projects, Progent offers temporary staffing to deal with more broadly defined services such as PC help, network management, and Help Desk services. Short-term staffing can help organizations to deal with planned or surprise peaks in the need for network personnel, which may be caused by scenarios such as company mergers, data center moves, technology upgrades, paradigm shifts like work-from-home, disaster recovery, busy seasons, or regulatory changes. Temporary supplemental staffing can also fill gaps caused by the loss of full-time IT personnel due to vacations, illness, termination, etc.

Benefits of Progent's Temporary Staff Augmentation Services
Progent's short-term staff augmentation services give organizations the versatility to respond to surges in demand for network services without dealing with the expense and delays that come with vetting and recruiting professional IT help and without the risk of adding to your in-house staff size.

Important features of Progent's temporary staff augmentation services include:

  • Fast access to seasoned IT professionals
  • Simple engagement, termination, and re-engagement of services
  • Seamless augmentation of your in-house network support team
  • Comprehensive documentation of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
  • Strong working relationship with a world-class, full-service source for IT expertise
Progent's Co-managed Help Desk Program
Progent's co-managed Call Center service is a specialized flexible staff expansion alternative that allows IT organizations to divide the work of Help Desk Call Center support transparently between their internal network personnel and Progent's nationwide pool of IT support specialists. Working as a transparent supplement of your in-house Help Desk, Progent's co-managed Help Desk program is a collaborative service solution powered by the industry's leading group PSA platform for managing, service calls, ticketing, assigning responsibility, tracking responses, and generating management reports.

Why Choose Progent?
Progent has 20 years of background providing online and on-premises network expertise for businesses of all sizes throughout the United States. Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's certifications.

Progent's Areas of Expertise for Joinville, Santa Catarina Organizations
Progent's nationwide roster of certified engineers offers Joinville, Santa Catarina organizations a broad range of online technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for network service firms include:

Contact Progent for Short-Term Staff Augmentation for Joinville, Santa Catarina Companies
To find out more about Progent's temporary supplemental staffing services for Joinville, Santa Catarina companies, call 800-993-9400 or visit Contact Progent.