Besides providing rapid access to top-tier IT consultants and subject matter experts (SMEs) to help your business to resolve specific technical issues or strategic initiatives, Progent offers short-term staff augmentation to deliver more generalized services like PC help, IT administration, and Help Desk call center services. Temporary staffing can help businesses to respond to expected or unexpected increases in demand for network services, which may result from scenarios like company mergers, site moves, technology upgrades, paradigm shifts like telecommuting, disaster response, busy seasons, or new regulations. Temporary supplemental staffing can also fill voids left by the absence of full-time staff members because of vacations, health issues, resignation, or other reasons.

Advantages of Progent's Temporary Staff Augmentation Services
Progent's short-term supplemental staffing services give businesses the versatility to respond to increases in demand for network services without dealing with the costs and delays associated with identifying and recruiting reliable IT personnel and without the burden of adding to your permanent staff size.

Key features of Progent's short-term staffing services include:

  • Fast access to seasoned network pros
  • Simple engagement, termination, and re-engagement of services
  • Broad scope of expertise reduces excessive time spent learning new technology
  • Avoid costly do-overs
  • Transparent augmentation of your in-house IT team
  • Allows your internal technical staff to focus on high-value IT projects
  • Availability of 24x7 IT support
  • Comprehensive documentation of all services delivered
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled promptly
  • Close working relationship with a top-level, full-spectrum resource for IT expertise
Download Benefits of Progent's Co-managed IT Services White Paper
To view a white paper about the advantages of Progent's co-managed IT services, click:
Advantages of Progent's Co-managed IT Services White Paper. (PDF - 632 KB)

Progent's Shared Center Service
Progent's co-managed Call Center service is a proven on-going staff expansion option that enables IT organizations to divide the responsibilities of Help Desk support seamlessly between their in-house network staff and Progent's extensive pool of technical support experts. Acting as a transparent extension of your full-time Call Center, Progent's co-managed Call Center program is a joint service solution powered by the leading shared PSA platform for streamlining, service calls, ticketing, assigning ownership, tracking progress, and generating documentation.

Why Choose Progent?
Progent has two decades of experience delivering online and on-premises IT services for businesses across the U.S. Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.

Progent's Areas of Expertise
Progent's seasoned roster of certified consultants offers a wide range of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service organizations include:

Contact Progent for Temporary Staff Augmentation
To learn more details about Progent's short-term supplemental staffing services, call 800-993-9400 or visit Contact Progent.