Besides providing rapid access to guidance from high-level IT consultants and subject matter experts (SMEs) to help New Haven, Connecticut organizations to resolve discrete IT problems or strategic initiatives, Progent can provide short-term staffing to deal with more generalized assistance such as PC support, IT management, and Help Desk response. Temporary staffing can help businesses to deal with planned or surprise peaks in the need for IT personnel, which may result from scenarios such as company mergers, data center relocation, platform migration, paradigm shifts like telecommuting, disaster response, seasonal variations, or regulatory mandates. Short-term staffing can also fill gaps caused by the loss of full-time IT personnel due to scheduled vacations, illness, termination, etc.

Advantages of Progent's Temporary IT Staffing Program
Progent's temporary staffing services give businesses the flexibility to respond to surges in demand for network services without being saddled with the costs and hassle that come with identifying and hiring appropriate IT personnel and without the burden of adding to your full-time head count.

Key aspects of Progent's short-term staff augmentation services include:

  • Rapid availability of reliable network professionals
  • Easy engagement, cessation, and resumption of services
  • Transparent augmentation of your full-time network support team
  • Comprehensive reporting of all services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
  • Strong relationship with a top-level, full-spectrum resource for network expertise
Progent's Co-managed Help Desk Program
Progent's shared Call Center service is a proven on-going staff augmentation option that enables IT organizations to divide the responsibilities of Help Desk Call Center support transparently between their internal IT personnel and Progent's extensive pool of technical support specialists. Working as a seamless extension of your in-house Help Desk, Progent's co-managed Call Center service is a joint support solution powered by the industry's leading group professional services tool for streamlining, service requests, generating tickets, assigning responsibility, monitoring progress, and generating management reports.

Why Choose Progent?
Progent has two decades of background delivering online and on-premises IT expertise for businesses of all sizes throughout the United States. Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP, CISA, and CRISC. Find out more about Progent's industry certifications.

Progent's Practice Areas for New Haven, Connecticut Businesses
Progent's nationwide team of certified consultants can deliver New Haven, Connecticut businesses a wide array of online technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for IT service organizations include:

Contact Progent for Short-Term Staffing Services for New Haven, Connecticut Organizations
To learn more details about Progent's short-term supplemental staffing services for New Haven, Connecticut businesses, call 800-993-9400 or visit Contact Progent.