In addition to offering fast contact with top-tier network professionals and subject matter experts (SMEs) to help Wilmington, Delaware organizations with specific IT issues or longer-term projects, Progent can provide short-term staff augmentation to deal with more broadly defined assistance such as desktop support, IT management, and Call Center response. Temporary staffing makes it possible for businesses to respond to anticipated or unplanned peaks in demand for network services, which may result from scenarios such as mergers and acquisitions, site relocation, technology upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or regulatory mandates. Temporary staffing can also cover gaps caused by the loss of full-time staff members because of vacations, health issues, termination, or other reasons.

Benefits of Progent's Short-Term Staffing Program
Progent's short-term staffing services give organizations the flexibility to respond to increases in requirements for IT services without dealing with the expense and hassle associated with reviewing and hiring professional technical personnel and without the risk of adding to your full-time staff size.

Important aspects of Progent's short-term staff augmentation services include:

  • Rapid access to proven IT professionals
  • Simple engagement, termination, and resumption of services
  • Seamless augmentation of your full-time IT staff
  • Full reporting of services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
  • Strong working relationship with a world-class, full-service resource for network expertise
Progent's Co-managed Help Desk Call Center Service
Progent's shared Help Desk service is a specialized on-going staff expansion option that enables IT organizations to share the responsibilities of Help Desk Call Center support transparently between their full-time network staff and Progent's extensive team of technical support specialists. Acting as a seamless supplement of your full-time Help Desk, Progent's shared Help Desk Call Center program is a joint service solution powered by the leading group professional services tool for managing, service calls, ticketing, assigning responsibility, monitoring progress, and producing management reports.

Why Choose Progent?
Progent has two decades of background delivering online and on-premises IT services for organizations of all sizes throughout the U.S. Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP, CISA, and CRISC. Find out more about Progent's certifications.

Progent's Practice Areas for Wilmington, Delaware Organizations
Progent's veteran roster of certified consultants and technical experts offers Wilmington, Delaware organizations a broad range of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service firms include:

Contact Progent for Short-Term Staffing Services for Wilmington, Delaware Businesses
To find out more details about Progent's temporary staffing services for Wilmington, Delaware businesses, call 800-993-9400 or visit Contact Progent.