Besides providing fast access to guidance from top-tier IT professionals and subject matter experts to assist Sydney, New South Wales businesses with specific technical issues or longer-term projects, Progent offers temporary supplemental staffing to deal with more broadly defined services such as PC help, IT administration, and Help Desk response. Short-term staffing can help organizations to deal with expected or surprise surges in demand for IT personnel, which may be caused by scenarios like mergers and acquisitions, site moves, platform migration, business process changes like work-from-home, disaster response, busy seasons, or regulatory changes. Short-term IT staff augmentation can also cover voids resulting from the loss of full-time staff members due to vacations, health issues, termination, etc.

Benefits of Progent's Short-Term Staffing Services
Progent's temporary supplemental staffing services offer organizations the ability to respond to increases in requirements for network personnel without dealing with the expense and delays that come with vetting and recruiting appropriate technical help and without the burden of increasing your in-house head count.

Key features of Progent's temporary staff augmentation services include:

  • Fast access to proven network professionals
  • Easy initiation, termination, and resumption of services
  • Seamless augmentation of your in-house network support staff
  • Comprehensive documentation of services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled fast
  • Close working relationship with a world-class, full-spectrum source for network expertise
Progent's Shared Help Desk Call Center Service
Progent's co-managed Help Desk program is a specialized flexible staff expansion alternative that allows IT organizations to share the responsibilities of Call Center support seamlessly between their in-house network staff and Progent's extensive team of IT support experts. Working as a seamless extension of your in-house Help Desk, Progent's shared Call Center service is a collaborative support alternative based on by the leading shared PSA tool for streamlining, service requests, ticketing, assigning ownership, tracking responses, and generating documentation.

Why Choose Progent?
Progent has 20 years of background providing online and on-premises network expertise for businesses of all sizes throughout the United States. Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold top certifications including ISSAP, CISA, and GIAC. Find out more about Progent's certifications.

Progent's Areas of Expertise for Sydney, New South Wales Companies
Progent's veteran roster of certified engineers can deliver Sydney, New South Wales organizations a broad range of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for network service providers include:

Contact Progent for Short-Term IT Staffing for Sydney, New South Wales Companies
To find out more details about Progent's temporary supplemental staffing services for Sydney, New South Wales businesses, call 800-993-9400 or visit Contact Progent.