Besides offering rapid access to high-level IT consultants and subject matter experts to assist Grand Rapids, Michigan businesses to resolve discrete IT problems or strategic initiatives, Progent can provide temporary staff augmentation to deal with more broadly defined services such as desktop support, IT administration, and Help Desk call center services. Short-term staffing can help organizations to respond to planned or unplanned increases in demand for network services, which may be caused by situations like mergers and acquisitions, site moves, technology migration, paradigm shifts like work-from-home, disaster recovery, busy seasons, or new regulations. Short-term staffing can also fill gaps left by the absence of in-house staff members because of scheduled vacations, illness, resignation, etc.

Advantages of Progent's Short-Term Staffing Program
Progent's short-term staff augmentation services give businesses the flexibility to respond to surges in requirements for network services without being saddled with the costs and hassle associated with identifying and recruiting reliable IT help and without the risk of adding to your full-time staff size.

Key aspects of Progent's short-term supplemental staffing services include:

  • Fast access to seasoned IT professionals
  • Easy initiation, cessation, and re-engagement of services
  • Transparent augmentation of your in-house IT staff
  • Full documentation of services performed
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved promptly
  • Strong working relationship with a world-class, full-service source for IT support
Progent's Shared Help Desk Call Center Program
Progent's co-managed Help Desk Call Center service is a specialized flexible staff expansion option that allows IT organizations to divide the responsibilities of Help Desk Call Center support transparently between their internal network staff and Progent's extensive team of IT support specialists. Acting as a seamless supplement of your in-house Call Center, Progent's shared Help Desk program is a joint service alternative powered by the leading group PSA tool for streamlining, service calls, generating tickets, assigning ownership, tracking progress, and producing management reports.

Why Choose Progent?
Progent has 20 years of background providing online and on-premises network expertise for organizations throughout the U.S. Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.

Progent's Practice Areas for Grand Rapids, Michigan Organizations
Progent's nationwide roster of certified consultants and technical experts can deliver Grand Rapids, Michigan businesses a wide array of online consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for network service organizations include:

Contact Progent for Short-Term IT Staffing for Grand Rapids, Michigan Companies
To learn more details about Progent's short-term staff augmentation services for Grand Rapids, Michigan businesses, call 800-993-9400 or visit Contact Progent.