Besides providing fast access to guidance from top-tier network professionals and subject matter experts (SMEs) to assist Edmonton, Alberta businesses with specific IT issues or longer-term initiatives, Progent can provide temporary staff augmentation to deal with more generalized services such as desktop support, IT administration, and Help Desk call center services. On-demand staffing can help businesses to deal with expected or surprise surges in demand for network services, which may be caused by scenarios such as mergers and acquisitions, data center relocation, platform migration, paradigm shifts like telecommuting, disaster recovery, busy seasons, or new regulations. Short-term IT staff augmentation can also fill gaps caused by the absence of full-time IT personnel because of vacations, illness, termination, or other reasons.

Benefits of Progent's Short-Term IT Staffing Program
Progent's short-term supplemental staffing services give organizations the flexibility to respond to surges in demand for IT personnel without dealing with the expense and delays that come with identifying and hiring appropriate IT help and without the risk of adding to your permanent staff size.

Important aspects of Progent's temporary staffing services include:

  • Fast access to proven network professionals
  • Easy engagement, cessation, and resumption of services
  • Seamless augmentation of your in-house IT staff
  • Comprehensive documentation of services delivered
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved promptly
  • Strong working relationship with a top-level, full-spectrum source for network expertise
Progent's Co-managed Help Desk Call Center Program
Progent's co-managed Help Desk program is a proven on-going staff expansion option that enables IT organizations to divide the responsibilities of Call Center support transparently between their full-time IT staff and Progent's extensive pool of technical support experts. Working as a seamless supplement of your in-house Help Desk, Progent's co-managed Call Center service is a collaborative service solution based on by the leading group professional services platform for streamlining, service calls, generating tickets, assigning ownership, monitoring progress, and producing documentation.

Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises network expertise for organizations of all sizes throughout the United States. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP, CISM, and CRISC. Learn more details about Progent's industry certifications.

Progent's Practice Areas for Edmonton, Alberta Businesses
Progent's seasoned roster of certified engineers can deliver Edmonton, Alberta businesses a wide range of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service providers include:

Contact Progent for Temporary Staff Augmentation for Edmonton, Alberta Organizations
To find out more about Progent's short-term supplemental staffing services for Edmonton, Alberta businesses, call 800-993-9400 or visit Contact Progent.